RESTAURANT CAPTAIN — Seaview Restaurant The Restaurant Captain is responsible for welcoming guests, managing assigned tables, guiding the service team, and ensuring every guest receives attentive and professional service. Guest welcome and interaction 1. Welcome every guest with a smile, greet them politely, and assist with seating.

- Introduce yourself and present clean menus promptly.
- Before taking the order, politely request the guest’s name and contact details, with their permission, and record them accurately in the designated system. Respect guests who decline.
- Speak with guests courteously, understand their preferences, and check their comfort throughout the meal.
- Provide accurate information about nearby attractions, local landmarks, directions, and hotel facilities when requested. Menu knowledge and order taking 6. Study the complete menu and understand ingredients, preparation methods, portion sizes, prices, and approximate preparation times.
- Know daily specials, unavailable items, offers, and suitable food and beverage combinations.
- Ask about dietary requirements and allergies. Confirm uncertain details with the kitchen before advising guests.
- Recommend dishes thoughtfully and explain unfamiliar items clearly.
- Take orders accurately, repeat them for confirmation, and enter them promptly into the billing/KOT system.
- Communicate special requests clearly to the kitchen and inform guests about expected delays. Service and table care 12. Take ownership of every assigned table from arrival to departure.
- Actively assist with serving food and beverages, refilling water, and providing cutlery, condiments, and other requirements.
- Check that dishes match the order and meet presentation standards before serving.
- Check guest satisfaction shortly after food is served and resolve concerns promptly.
- Assist with clearing used plates and resetting tables. Do not leave all service and clearance work to waiters or trainees.
- Keep tables, chairs, service stations, menus,



and the dining area clean and ready for service.
- Coordinate courses so guests receive their meals in the correct sequence. Team coordination and supervision 19. Allocate work clearly to waiters and trainees and monitor service in the assigned section.
- Conduct a brief check before service covering reservations, specials, unavailable dishes, and staff responsibilities.
- Train junior staff in greeting, order taking, serving, clearance, hygiene, and guest communication.
- Coordinate with the kitchen, cashier, and manager to prevent missed orders, delays, and billing mistakes.
- Remain visible and available on the restaurant floor during service.
- Maintain proper grooming, a clean uniform, punctuality, and professional behaviour. Billing, feedback, and reviews 25. Check the bill against the orders before presenting it and coordinate accurate payment handling with the cashier.
- Ask guests about their dining experience and record useful feedback.
- Politely invite guests to leave an honest review and assist with the review link or QR code if requested. Never pressure guests or request only positive ratings.
- Keep guest information confidential and record permission separately for promotional messages.
- Thank guests sincerely and invite them to return. Daily accountability 30. Follow all restaurant procedures and management instructions consistently.
- Report complaints, breakages, shortages, maintenance issues, and service problems promptly.
- Complete opening and closing checks and provide a clear handover of pending orders, payments, and guest requests.
- Submit the required daily report covering guest feedback, review requests, guest details collected with permission, and unresolved issues.

Performance expectations: Warm hospitality, accurate orders and bills, prompt service, active assistance with serving and clearance, strong menu knowledge, effective teamwork, and consistent completion of assigned procedures.

Job Type: Full time

Pay: From ₹17,000.00 per month

Benefits

- Provident Fund

Experience:
- total work: 1 year (Preferred)

Work Location: In person

📌 Restaurant Captain (Kanyakumari)
🏢 Seaview kanyakumari
📍 Kanyakumari