Role: Reservation Manager – ISD Industry: Hotel/Resort/Hospitality Experience: 3–6 years in Reservations/Hotel Operations
Key Responsibilities
- Manage daily reservation operations and supervise the reservation team.
- Handle incoming and outgoing reservation calls and guest inquiries.
- Manage room bookings, cancellations, modifications, and special requests.
- Coordinate with the Front Office, Sales, and OTA teams for room availability.
- Maintain accurate reservation records and booking details.
- Monitor room inventory, rates, occupancy, and booking status.
- Handle guest queries and resolve reservation-related issues.
- Ensure timely confirmation of bookings and follow-ups.
- Manage reservation channels and online booking platforms.
- Monitor team performance and ensure quality guest service.
- Prepare daily, weekly, and monthly reservation reports.
- Ensure compliance with hotel policies and reservation procedures.
- Support revenue generation through effective booking management.
Required Skills:
- Strong knowledge of hotel reservation operations.
- Valuable communication and telephone-handling skills.
- Knowledge of PMS, CRS, and OTA platforms.
- Understanding of room rates, availability, and occupancy.
- Team management and coordination skills.
- Good knowledge of MS Excel and reporting.
- Strong problem-solving and customer-handling abilities.
- Attention to detail and organizational skills.
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits
- Provident Fund
Work Location: In person
📌 Reservation Manager: IDS (Igatpuri)
🏢 Care Plus Facility Private
📍 Igatpuri
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.