- Supervise and coordinate the daily activities of the Reservations team.

- Handle room reservations through telephone, email, hotel website, OTAs, and other booking channels.

- Ensure accurate recording and updating of reservations in the hotel PMS.

- Monitor room availability, rates, room types, and booking restrictions.

- Manage reservation amendments, cancellations, no-shows, and special requests.

- Coordinate with Front Office, Sales, Revenue Management, Housekeeping, and other departments.

- Monitor daily arrivals, departures, VIP bookings, group bookings, and special occasions.

- Ensure proper handling of guest inquiries and provide accurate information about room rates, facilities, and hotel policies.

- Follow up on pending reservations and ensure timely confirmation of bookings.

- Monitor overbooking situations and coordinate with management to minimize guest inconvenience.

- Assist in maximizing room occupancy and revenue through effective upselling and rate management.





- Check reservation reports and ensure all booking information is accurate.

- Ensure proper payment guarantees, deposits, and credit arrangements are recorded.

- Handle guest complaints and reservation-related issues professionally.

- Train, guide, and motivate Reservation Agents and other team members.

- Prepare and review daily, weekly, and monthly reservation reports.

- Maintain confidentiality of guest and booking information.

- Ensure compliance with hotel policies, procedures, and service standards.

- Conduct shift handovers and communicate important reservation information to the next shift.

- Support the Reservations Manager or Front Office Manager in achieving departmental targets

Pay: ₹18,000.00 - ₹25,000.00 per month

Advantages

- Food provided

- Provident Fund

Work Location: In person

📌 Reservation Supervisor (Ghaziabad)
🏢 Ramada by Wyndham Ghaziabad Vasundhara
📍 Ghaziabad