Remote Support Engineer – Desktop Support

Location: Hadapsar, Pune, Maharashtra

Experience: 2+ Years

Salary: Up to ₹3.5 LPA

Joining: Immediate Joiners Preferred

Working Days: 6 Days a Week

Shift: Rotational Shifts – 24/6 Support

Job Summary

We are looking for a skilled Remote Support Engineer with 2+ years of experience in Desktop Support, Windows OS troubleshooting, hardware support, and IT service management. The candidate should have strong technical knowledge of Windows 11, Microsoft Outlook, Active Directory, network connectivity, and remote troubleshooting tools.

Key Responsibilities

- Windows OS Troubleshooting: Install, configure, and troubleshoot Windows 11 operating system issues by analysing system event logs, system behaviour, updates, and upgrades rather than relying only on formatting. Knowledge of Windows Registry and common registry settings is required.
- Hardware Troubleshooting: Diagnose and resolve hardware issues related to desktops, laptops, printers, and scanners. Coordinate with third-party vendors and manage hardware-related service calls.
- Microsoft Outlook Support: Troubleshoot Microsoft Outlook 2007, 2013, and 2016, including common mail-related issues. Knowledge of Microsoft Office licensing, features, and activation is an advantage.
- Ticket Management: Categorise tickets, maintain accurate work logs, and monitor ticket status, including Assigned, Work in Progress, and Pending. Familiarity with ticketing tools such as ServiceNow, BMC Remedy, or Jira is preferred.
- OS, BIOS and Firmware Support: Troubleshoot Windows OS issues, perform OS upgrades,



and support BIOS and firmware-related activities.
- Network Connectivity: Diagnose and resolve LAN, Wi-Fi, and VPN connectivity issues.
- Directory and Network Services: Good understanding of Active Directory (AD), DNS, DHCP, and Remote Desktop or other remote support tools.
- System Compliance: Monitor and troubleshoot system compliance parameters, including SCCM, antivirus, Windows versions, and related endpoint management requirements.
- System Performance: Troubleshoot Group Policy issues, slow system performance, mailbox storage limits, low disk space, and other system-level problems.

Valuable to Have
- Knowledge of ITIL processes and SLA-driven service delivery.
- Experience with IT ticketing tools and incident management.
- Familiarity with remote desktop and endpoint management tools.

Mandatory Eligibility Criteria
- Candidates must have 2+ years of relevant IT/Desktop Support experience.
- Distance, part-time, and online education qualifications are not acceptable.
- Overlapping education and employment periods are not acceptable.
- Education-to-employment gaps or employment gaps exceeding one year may not be acceptable.
- Salary received in cash is not acceptable; salary must be paid through a verifiable banking channel.
- Former TCS employees are not eligible for re-hiring for this requirement.
- Immediate joiners are preferred.

Interested Candidates Candidates with relevant Desktop Support, Remote Support, or IT Infrastructure Support experience are encouraged to apply with their updated resume.

Pay: ₹24,000.00 - ₹26,000.00 per month

Work Location: In person

📌 Remote Support Engineer (Pune)
🏢 work Grid Solutions
📍 Pune