Responsibilities-:

- Build and maintain robust relationships with retail, wholesale, and corporate clients.
- Serve as the main point of contact for client inquiries, feedback, and project updates.
- Handle inquiries, complaints, and service requests professionally and promptly.
- Ensure high levels of client satisfaction and retention.
- Coordinate with sales teams to provide personalized client support.
- Monitor client feedbacks and implement improvement initiatives.
- Maintain CRM records and customer databases accurately.
- Conduct follow-ups with clients regarding orders, deliveries, and after-sales service.
- Oversee daily operational activities across sales, inventory and dispatch departments.

Skills-:

- Excellent communication and interpersonal skills.




- Strong orientation skills with a warm and courteous approach.
- Understanding of jewellery products, materials, and market trends (training can be provided).
- Good organizational and follow-up abilities.
- Proficiency in MS Office and CRM software.
- Patience, empathy, and attention to detail.
- Strong interpersonal, active listening, and negotiation abilities.
- Excellent multitasking abilities

Pay: ₹35,000.00 - ₹45,000.00 per month

Advantages

- Cell phone reimbursement
- Health insurance

Work Location: In person

📌 Relationship & Operations Manager (Chandigarh)
🏢 BFC Jewels
📍 Chandigarh