Company Description Phoenix Financial Services is a licensed debt resolution company that works with clients and consumers to resolve outstanding medical obligations. The organization is committed to the highest standards of regulatory compliance, quality assurance, data security, and customer care.

Phoenix focuses on creating solutions that respect the needs of both consumers and clients, even in challenging financial situations. Team members are encouraged to approach every interaction with integrity, empathy, and professionalism. The company’s mission is to achieve fair, win-win resolutions that help improve financial wellbeing and trust in the process.

Role Description The Relationship Manager is a full time, on-site role based in West Bengal, India. This position is responsible for building and maintaining strong relationships with clients and consumers, serving as a primary point of contact for inquiries and resolution efforts related to medical debt.

Day-to-day responsibilities include managing account portfolios, explaining resolution options, negotiating payment arrangements, and ensuring accurate documentation of all interactions and agreements.

The Relationship

Manager collaborates closely with internal teams to support regulatory compliance, quality standards, and secure handling of sensitive information. This role also involves monitoring account progress,



addressing concerns promptly, and consistently delivering a professional, empathetic customer experience.

Qualifications

- Strong relationship management and customer service skills, with the ability to communicate clearly, listen actively, and handle sensitive conversations with empathy and professionalism.
- Experience in financial services, collections, debt resolution, or a related field, with a solid understanding of basic financial concepts and payment arrangements.
- Ability to work with confidential information in a secure and compliant manner, demonstrating attention to detail, accuracy, and adherence to regulatory and company policies.
- Proficiency in using computers and common office software (e.g., CRM systems, spreadsheets, email), along with strong organizational and time management skills.
- Comfort working in an on-site environment in West Bengal, India, with a collaborative approach and willingness to coordinate with cross-functional teams.
- Excellent verbal and written communication skills in English; proficiency in relevant local languages is an advantage.
- Prior experience in healthcare, medical billing, or customer-facing roles is beneficial.
- Relevant academic background such as a diploma or degree in business, finance, communications, or a related discipline is preferred.

📌 Relationship Manager (West Bengal)
🏢 Phoenix Financial Services
📍 West Bengal