Industry: Club / Membership Club / Hospitality / Lifestyle
Location: Mumbai
Salary: ₹12,000 – ₹18,000 per month
Experience: 0–2 years
Employment Type: Full-time
About the Role
We are looking for a friendly, well-presented and customer-oriented Receptionist / Front Desk Executive to manage the front desk and assist members and visitors at our club/membership facility.
Key Responsibilities
- Welcome and greet members, guests and visitors in a professional manner.
- Handle front desk operations and attend to incoming calls and enquiries.
- Assist members with their queries regarding memberships, facilities, bookings and services.
- Maintain visitor and member records.
- Coordinate with internal teams regarding member requirements and requests.
- Handle membership enquiries and share basic information about available plans and facilities.
- Support the team in membership follow-ups and lead coordination.
- Manage appointments, bookings and meeting schedules where required.
- Maintain a clean, organized and welcoming reception area.
- Handle basic administrative and coordination work.
- Ensure a positive experience for members and visitors.
Requirements
- Good communication and interpersonal skills.
- Pleasant personality and professional appearance.
- Basic knowledge of MS Office / computer operations.
- Ability to communicate in English and Hindi; Marathi will be an advantage.
- Customer-service oriented and comfortable interacting with different types of people.
- Good telephone etiquette.
- Freshers can apply; candidates with reception, hospitality, club or customer-service experience will be preferred.
Preferred Candidate
- Polite, confident and approachable.
- Valuable at handling people and day-to-day queries.
- Presentable and punctual.
- Willing to work in a club, membership or hospitality environment.
- Comfortable with basic sales/membership follow-ups.
Salary & Benefits ₹12,000 – ₹18,000 per month, depending on experience, communication skills and overall suitability for the role.