Roles and Responsibilities

A. Patient Reception and Registration

- Welcome patients, attendants, and visitors politely and professionally.
- Attend to patient enquiries in person and over the telephone.
- Register new and follow-up patients accurately in the hospital management system.
- Guide patients to the appropriate OPD, department, laboratory, pharmacy, billing counter, or other services.
- Coordinate with doctors and concerned departments regarding patient appointments and consultations.
- Maintain patient confidentiality and handle personal information responsibly.

B. Telephone and Communication

- Answer incoming calls promptly and transfer calls to the appropriate departments.
- Provide accurate information regarding doctor availability, OP timings, and hospital services.
- Record messages and communicate them to the concerned staff without delay.
- Communicate politely with patients, attendants, doctors, and hospital staff.

C. Appointment and Patient Coordination

- Schedule and confirm appointments as per hospital procedures.
- Inform patients about consultation timings and delays, where applicable.
- Coordinate with nursing staff and other departments for patient assistance.
- Give priority assistance to emergency cases by immediately informing the Emergency Department (ER).

D. Documentation and Records

- Maintain accurate patient registration details and front-office records.
- Verify patient information and ensure correct data entry.
- Maintain visitor records and other assigned registers.
- Handle patient files, reports, and documents carefully.




- Ensure that all records are maintained as per hospital policies and NABH requirements.

E. Billing and Administrative Support

- Guide patients regarding billing, insurance, and payment counters.
- Coordinate with the billing and insurance departments whenever required.
- Assist in preparing daily reports and maintaining reception records.
- Ensure proper handover of pending work to the next shift.

F. Patient Service and Professional Conduct

- Treat every patient with courtesy, patience, and respect.
- Respond to patient complaints appropriately and escalate unresolved issues to the concerned in-charge.
- Stand and greet patients and visiting consultants professionally whenever appropriate.
- Maintain cleanliness, neatness, and proper organization of the reception area.
- Maintain a neat appearance, wear the prescribed uniform, and display the hospital ID card.
- Avoid personal mobile phone use and unnecessary conversations during duty hours.
- Follow hospital rules, attendance procedures, and instructions issued by management.

NABH and Patient Safety Responsibilities
- Follow hospital policies and applicable NABH standards.
- Maintain confidentiality of patient information and medical records.




- Follow patient identification procedures during registration.
- Immediately inform the concerned clinical team about emergency patients.
- Direct patient complaints, safety concerns, and incidents to the appropriate authority.
- Participate in training, meetings, and quality improvement activities as instructed.

Qualifications and Skills
- Minimum qualification: Any degree / relevant qualification as per hospital policy.
- Basic computer knowledge and data-entry skills.
- Valuable communication skills in Tamil and English.
- Hindi or other language skills are an added advantage.
- Good interpersonal skills, patience, and a service-oriented attitude.
- Previous hospital reception experience is preferred.

Key Performance Indicators (KPIs)
- Accuracy of patient registration and data entry.
- Timely response to telephone calls and patient enquiries.
- Patient satisfaction and professional behaviour.
- Compliance with hospital policies and confidentiality requirements.
- Maintenance of accurate records and registers.
- Coordination with other departments.
- Punctuality, attendance, and shift handover compliance.

General Instructions The receptionist shall perform all duties assigned by the Reception In-charge, HR Department, Hospital Administrator, or Management. Any negligence, misconduct, breach of confidentiality, or failure to follow hospital procedures shall be dealt with as per hospital policy. Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 Receptionist (Salem)
🏢 Manima Hospital, Salem
📍 Salem