: Receptionist cum Admission Counsellor

Organisation: MO Classroom & MatSci Odia

Parent Company: BNSP Education Private Limited

Location: Berhampur, Odisha

Job Type: Full-time, work from office

Vacancies: 2

Reporting To: Centre Head

Salary: Based on qualifications and experience

About Us

MO Classroom and MatSci Odia provide quality, affordable education to students across Odisha. Our offline coaching centre serves students of Classes 9–10 under the Odisha Board and Classes 11–12 under CHSE Odisha.

We are looking for organised, approachable, and responsible individuals to manage reception, guide prospective students and parents, support admissions, and coordinate daily student services.

Key Responsibilities

1. Reception and Front-Desk Management

- Welcome students, parents, and visitors professionally and address their enquiries.
- Handle incoming calls, WhatsApp enquiries, and walk-in visits promptly.
- Maintain enquiry and visitor records and direct visitors to the appropriate staff member.
- Keep the reception area organised and ensure course information and admission materials are available.
- Schedule counselling sessions, demo classes, and meetings with the Centre Head or teachers.

2. Admission Counselling and Follow-Up

- Understand each student’s class, learning needs, and academic goals.
- Explain available courses, teaching methods, class schedules, fees, instalment options, and institute policies accurately.
- Guide students and parents in choosing a suitable course.
- Follow up with enquiries through calls and WhatsApp and maintain records of each interaction.
- Coordinate demo classes and follow up with attendees.
- Work towards agreed admission targets through helpful counselling and timely follow-up.
- Communicate only approved offers and avoid making unsupported promises about marks, results, or scholarships.

3. Admission Documentation and Student Records

- Assist students and parents with admission forms and required documents.




- Verify student and parent contact details and keep records complete and updated.
- Maintain admission registers, batch allocations, and student databases.
- Explain joining instructions, class timings, communication channels, and centre rules to newly admitted students.
- Handle student and parent information confidentially.

4. Fee Collection Support

- Explain approved fee structures and send timely payment reminders.
- Process payments only through authorised channels and ensure an official receipt is issued for every payment.
- Maintain accurate payment records and share daily collection details with the Centre Head and head-office accountant.
- Refer payment discrepancies, refund requests, and requests for special concessions to the authorised person.
- Do not independently approve discounts, refunds, or changes to payment terms.

5. Student and Parent Coordination

- Communicate class schedules, timetable changes, test dates, holidays, and important notices.
- Track attendance records and contact parents regarding absences as directed by the Centre Head.
- Coordinate parent–teacher meetings and appointments for academic concerns.
- Record complaints and requests, route them to the appropriate staff member, and follow up until resolved.
- Help students connect with teachers and mentors for academic support.

6. Daily Coordination and Reporting

- Coordinate with the Centre Head, teachers, mentors, and head-office team for smooth daily operations.
- Maintain an updated record of enquiries, follow-ups, demo bookings, admissions, and pending payments.




- Submit a brief daily report covering admissions activity, collections, unresolved concerns, and pending tasks.
- Provide a clear handover to the other receptionist/counsellor to ensure continuity.
- Support admission campaigns, parent orientations, and centre events when required.

Qualifications and Skills

- Graduate in any discipline.
- Prior experience in reception, admission counselling, customer service, or telecalling preferred. Freshers with strong communication and organisational skills may also apply.
- Fluency in spoken Odia and Hindi; basic spoken and written English.
- Working knowledge of MS Excel or Google Sheets, email, WhatsApp, and basic computer operations.
- Ability to explain information clearly, listen patiently, and build trust with students and parents.
- Good record-keeping, follow-up, and time-management skills.
- Qualified conduct, punctuality, and accuracy when handling payments and student information.

Working Conditions

- This is an on-site role at the coaching centre.
- Availability during afternoon/evening classes and on weekends may be required according to the centre’s schedule.
- Working hours and weekly off will be communicated during the hiring process.

Performance Expectations Performance will be assessed on:

- Timely responses to enquiries and completion of follow-ups.
- Admission conversions against agreed targets.
- Accuracy of student records, payment records, and reports.
- Quality of student and parent support.
- Timely escalation and follow-up of complaints.
- Punctuality, teamwork, and adherence to institute procedures.

How to Apply Send your updated CV to : [email protected]

Application subject: Receptionist cum Admission Counsellor – Berhampur

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits

- Leave encashment
- Paid sick time
- Paid time off

Work Location: In person

📌 Receptionist cum Admission Counsellor (coaching center) (Brahmapur)
🏢 MO Classroom (BNSP Education Private Limited )
📍 Brahmapur