Healthcare Telecaller – Obe2Slim

Company: Legitimate Health Solution Pvt. Ltd.

Brand: Obe2Slim

Position: Healthcare Telecaller

Location: Motera, Ahmedabad, Gujarat

Department: Patient Care & Business Development

Employment Type: Full-Time

Reporting To: General Manager

Candidate Location: Candidates based in Ahmedabad will be given preference.

About Obe2Slim

Obe2Slim is the healthcare and metabolic wellness vertical of Legitimate Health Solution Pvt. Ltd., focused on weight management, metabolic health and lifestyle-related health conditions through a structured, doctor-led and multidisciplinary approach.

We are looking for a Healthcare Telecaller to join our growing team at Motera, Ahmedabad, and manage patient enquiries, lead follow-ups, appointment generation and patient engagement through our structured Dialer and CRM-based calling system.

Job Summary The Healthcare Telecaller will be responsible for handling inbound and outbound healthcare enquiries through the company's Dialer system, understanding prospective patients' requirements, explaining Obe2Slim's services, generating consultation appointments and maintaining systematic follow-ups.

The role combines healthcare communication, patient relationship management, lead conversion and inside sales.

The candidate should be confident, empathetic, target-oriented and comfortable speaking with patients over the telephone.

Company-provided Dialer and Headset will be used for all calling activities.

Key Responsibilities1. Healthcare Telecalling

- Make outbound calls to leads through the company's Dialer system.
- Handle inbound enquiries as assigned.
- Contact leads generated through Meta, Google, Website, Social Media, WhatsApp, referrals and other marketing channels.
- Understand the basic requirement and purpose of the patient's enquiry.
- Communicate Obe2Slim's services and consultation process using approved information and scripts.
- Identify and qualify genuine healthcare enquiries.
- Maintain a professional, empathetic and patient-friendly communication style.

1. Lead Conversion & Appointment Booking

- Convert qualified leads into doctor consultation appointments.
- Explain the consultation process and available appointment options.
- Communicate relevant clinic information and appointment details.
- Confirm appointments with prospective patients.
- Follow up with unconfirmed appointments.
- Work towards achieving assigned appointment and conversion targets.
- Support the branch in achieving its overall lead-to-consultation and revenue objectives.

1. Patient Follow-Up

- Maintain systematic follow-up of new, pending and old leads.
- Reconnect with previously contacted and inactive leads.
- Follow up with patients who have shown interest but have not yet booked a consultation.
- Follow up with appointment no-shows and reschedule where appropriate.
- Maintain follow-up schedules within the CRM.
- Ensure that no qualified lead remains unattended.

1. Patient Communication & Relationship Management

- Build professional relationships with prospective and existing patients.
- Listen carefully to patient concerns and requirements.
- Communicate with patience, empathy and professionalism.
- Maintain a positive patient experience during every interaction.
- Coordinate with the branch team whenever patient assistance is required.
- Escalate clinical or medical questions to the appropriate healthcare qualified.

1. Healthcare Counselling Support

- Explain Obe2Slim's approach, consultation structure and services based on approved company information.




- Communicate the importance of professional consultation and multidisciplinary healthcare support.
- Help prospective patients understand the process of consulting qualified healthcare professionals.
- Use approved scripts, FAQs and communication guidelines.

The Telecaller must not independently diagnose, prescribe, recommend medicines or provide clinical treatment advice.

1. CRM & Lead Management

- Update every meaningful interaction in the CRM.
- Record call outcomes and lead status accurately.
- Enter relevant follow-up remarks.
- Schedule the next follow-up appropriately.
- Maintain accurate appointment and conversion information.
- Rework old and inactive leads as assigned.
- Ensure CRM records are complete and updated on time.

1. Campaign-Based Calling

The Telecaller may be assigned campaigns relating to:
- Weight Management
- Child Obesity
- Metabolic Health
- Diabetes & Lifestyle Health
- Preventive Healthcare
- Wellness Programs
- Health Camps
- Existing Patient Engagement
- Old Lead Reactivation
- Event & Promotional Campaigns

Campaign-specific scripts and communication guidelines will be provided by the company wherever applicable.
1. No-Show & Lead Recovery

- Contact patients who have missed scheduled consultations.
- Understand the reason for non-attendance.
- Attempt appropriate appointment recovery.
- Reschedule appointments where possible.
- Maintain accurate no-show and recovery records.
- Re-engage leads who previously declined or postponed consultation.

1. Coordination with Healthcare Team

- Coordinate with Front Office, Doctors, Dieticians, Health Coaches and Branch Teams.
- Ensure appropriate handover of qualified leads.
- Communicate relevant patient requirements to the concerned team.
- Escalate medical or sensitive patient queries to qualified healthcare professionals.
- Support smooth movement of patients from enquiry → appointment → consultation.

Dialer & Technology Usage All calling activities will be conducted through the organization's centralized Dialer and Headset system.

The Telecaller will be expected to:

- Use the company-provided Dialer for assigned calling activities.
- Maintain proper calling discipline and productivity.
- Follow assigned calling lists and campaigns.
- Utilize CRM integration wherever applicable.
- Maintain accurate call outcomes and remarks.
- Follow the company's calling schedules and lead allocation process.
- Maintain professional communication throughout all calls.

No personal mobile number or personal calling arrangement is required for routine calling activities. Daily Productivity & Reporting The Telecaller will be responsible for achieving assigned daily productivity parameters, which may include:

- Total Calls
- Connected Calls
- Meaningful Conversations
- Qualified Leads
- Appointments Booked
- Appointments Confirmed
- Consultation Attendance
- Follow-Ups Completed
- Old Leads Reactivated
- No-Show Recovery
- Lead Conversion
- Revenue Contribution

Daily performance will be monitored through the Dialer, CRM and internal MIS.

Key Performance Indicators (KPIs)

- Calling Productivity
- Call Connect Rate
- Meaningful Conversation Rate
- Qualified Lead Rate
- Lead-to-Appointment Conversion
- Appointment Confirmation Rate




- Consultation Attendance Rate
- Follow-Up Completion Rate
- Old Lead Reactivation
- No-Show Recovery
- Lead-to-Patient Conversion
- Revenue Contribution
- CRM Accuracy
- Calling Quality
- Script Adherence
- Patient Experience

Candidate Profile Education: Graduate in any discipline preferred.

Experience: 1–3 years of experience in telecalling, healthcare telecalling, inside sales, patient coordination, customer relationship management or business development preferred.

Healthcare Experience Preferred

Candidates with experience in

- Hospitals
- Clinics
- Diagnostic Centres
- Weight Management Centres
- Wellness Centres
- Healthcare Startups
- Health Insurance
- Pharmaceutical Companies
- Preventive Healthcare
- Dental / Derma Clinics
- Fertility Clinics
- Medical Tourism

will be given preference. Freshers: Candidates with excellent communication skills, confidence, empathy and a willingness to learn may also be considered.

Required Skills

- Excellent Gujarati and Hindi communication
- Good English communication preferred
- Clear and confident telephone communication
- Strong listening skills
- Patient and empathetic communication
- Strong follow-up discipline
- Lead qualification and conversion ability
- Ability to handle objections professionally
- Target-oriented mindset
- Basic computer knowledge
- CRM knowledge preferred
- Ability to work with Dialer-based calling systems
- Good data-entry and documentation skills
- Ability to work in a structured, target-driven environment
- Strong interpersonal skills

Important Healthcare Communication Standards The Healthcare Telecaller must maintain a professional, ethical and patient-centric approach.

The Telecaller

- Must not diagnose patients.
- Must not prescribe medicines or supplements.
- Must not recommend or modify treatment.
- Must not make guaranteed weight-loss or health outcome claims.
- Must not provide unauthorized medical advice.
- Must not make unsupported medical claims.
- Must use only approved healthcare communication.
- Must maintain patient confidentiality.
- Must escalate clinical questions to qualified healthcare professionals.
- Must accurately represent Obe2Slim's services and programs.

Compensation & Incentives Salary: As per experience, skills and company norms.

Incentives: Performance-based incentives linked to defined productivity, appointment, conversion and revenue parameters.

Additional Rewards & Recognition may be provided for exceptional individual performance and contribution to branch targets.

Why Join Obe2Slim?

- Work with a growing healthcare and metabolic wellness organization.
- Specialized exposure to healthcare telecalling and patient engagement.
- Work alongside doctors, dieticians and health coaches.
- Structured Dialer + CRM-based working environment.
- Performance-based incentives.
- Opportunity to develop healthcare sales and patient relationship skills.
- Career growth opportunities within the expanding Obe2Slim network.

Ideal Candidate The ideal candidate should be confident, empathetic, energetic, disciplined and target-oriented, with the ability to communicate comfortably with patients and convert genuine healthcare enquiries into consultations. If you enjoy speaking with people, understanding their requirements, following up consistently and achieving measurable targets, this role offers an excellent opportunity to build a career in Healthcare Telecalling & Patient Relationship Management.

Pay: ₹20,000.00 - ₹45,000.00 per month

Benefits

- Cell phone reimbursement
- Flexible schedule

Work Location: In person

📌 Receptionist and telecaller (Motera)
🏢 Legitimate Health Solution
📍 Motera