Hiring: Quality & Training Manager International Process

Location: Leading BPO, Bengaluru

Experience: 8+ Years

CTC: Up to 14 LPA

Note- Must be a Tenured Deputy Manager or Manager on papers in International Voice & Chat Process

Role Overview

Responsible for driving excellence in training delivery and quality governance across multi-site operations. This role ensures training staff performance, program effectiveness, and adherence to quality standards while fostering continuous improvement and stakeholder collaboration.

Key Responsibilities

- Training Leadership: Select, train, and develop training staff; oversee new hire, refresher, and program-specific training.
- Quality Governance: Supervise quality work groups across multiple programs/sites; monitor compliance with organizational policies and legal requirements.
- Performance Management: Provide coaching, counseling, and mentoring to trainers and learners; conduct classroom observations and deliver developmental feedback.
- Program Effectiveness: Plan resources, measure training outcomes, manage trainer attrition, and evaluate process effectiveness.
- Stakeholder Collaboration: Partner with operations, business units,



and clients to align training and quality initiatives with business goals.
- Audit & Compliance: Oversee audits of training and support processes; recommend and implement improvements.
- Data & Metrics: Maintain accurate performance metrics for individuals and teams; track learner progress and readiness.
- Continuous Improvement: Develop and execute action plans with stakeholders to enhance training quality and operational performance.
- Communication: Ensure effective, consistent communication with managers, peers, and clients.

Key Skills & Knowledge
- Strategic stakeholder management
- Data-driven quality & training governance
- Performance coaching & capability building
- Continuous improvement & transformation
- Leadership across multi-site operations
- Proficiency in MS Office (Excel, PowerPoint, Word)
- Experience with LMS and quality monitoring platforms
- Robust knowledge of adult learning principles and training methodologies

How to Apply Interested candidates can send their CV to: [email protected]

📌 Quality & Training Manager// International BPO// Bengaluru
🏢 Hiresquad
📍 Bengaluru