? Location: Banashankari II Stage, Bengaluru

? Experience: 1–3 Years

? Industry: Real Estate / Sales Operations

Skyvibe Groups is looking for a detail-oriented Backend Operations Executive to support our sales team through effective lead management, call quality monitoring, process tracking, and operational improvement .

? Key Responsibilities

? Call Quality Monitoring

- Monitor inbound and outbound sales calls
- Evaluate communication, pitch accuracy, and process adherence
- Maintain call audit reports and track performance trends

? BDE Activity Tracking

- Track BDE activities during on-site visits
- Monitor check-ins, timelines, and productivity

? Lead Management & Recovery

- Identify dropped, missed, and unresponsive leads
- Re-engage leads before and after sales visits
- Support improvement in lead conversion

⚙️ Process Improvement & Gap Analysis

- Identify gaps in sales and lead-management processes




- Highlight communication, tracking, and execution issues
- Support process improvements and workflow optimization
- Handle escalations involving delayed or mishandled leads
- Monitor TAT for lead handling
- Collect and analyze customer feedback
- Track competitor/market feedback from field inputs

? What We’re Looking For ✅ Strong analytical and problem-solving skills

✅ Good communication and coordination abilities

✅ Attention to detail and a process-driven mindset

✅ Ability to multitask

✅ Positive knowledge of the real estate sector is preferred

✅ Experience in sales operations, backend operations, or support roles

✅ Call auditing / quality analysis experience is an advantage

📌 Quality Analyst (Bengaluru)
🏢 SKYVIBE REALTY
📍 Bengaluru