M-TRANS GROUP is looking for a proactive and result-oriented Prospect Follow-Up Executive to manage leads, follow up with prospective customers, and support the sales team in converting enquiries into business opportunities.

The candidate will be responsible for contacting prospects, explaining our products and solutions, arranging product demonstrations, maintaining follow-up records, and ensuring timely communication with potential customers.

Our product portfolio includes Queue Management Software, Digital Signage Solutions, Professional Displays, Photocopiers, MFDs, Document Scanners, and other IT and hardware solutions.

Key Responsibilities

- Follow up with prospective customers through phone calls, WhatsApp, and email.
- Contact new leads and maintain regular communication with potential customers.
- Follow up on enquiries, quotations, and pending business opportunities.
- Coordinate product demonstrations for Queue Management Software and Digital Signage Solutions.
- Identify customer requirements and communicate them to the sales team.
- Maintain accurate lead details, follow-up dates, customer feedback, and next-action plans.
- Update daily follow-up activities in Excel or CRM software.
- Coordinate with the sales and technical teams to provide timely responses to customer enquiries.
- Remind prospects about pending decisions, quotations, and scheduled demonstrations.




- Prepare daily and weekly prospect follow-up reports.
- Ensure no lead is missed and all prospects receive timely follow-up.
- Support the sales team in converting qualified prospects into customers.

Required Skills
- Good communication and telephone etiquette.
- Robust follow-up and customer relationship management skills.
- Basic knowledge of MS Excel, Word, email, and WhatsApp Business.
- Ability to maintain accurate records and reports.
- Good organizational skills and attention to detail.
- Confidence in communicating with business customers.
- A target-oriented attitude with a willingness to learn.

Educational Qualification
- Plus Two, Diploma, or any degree.
- Experience in telecalling, lead generation, sales coordination, or customer follow-up will be an advantage.
- Freshers with positive communication skills may also apply.

Performance Expectations
- Daily completion of assigned prospect follow-ups.
- Timely follow-up of new leads and pending quotations.
- Accurate updating of customer records.
- Effective coordination of product demonstrations and sales appointments.
- Contribution to lead conversion and sales team productivity.

Pay: ₹15,000.00 - ₹20,000.00 per month

Advantages

- Cell phone reimbursement
- Health insurance
- Leave encashment
- Paid sick time

Work Location: In person

📌 Prospect Follow-Up Executive (Ernakulam)
🏢 M-TRANS DIGITAL
📍 Ernakulam