Senior Analyst - Service Support Management - P&C; Insurance
Bangalore
Permanent
Required Skills & Qualifications
Work Experience
1. Graduate with 3-8 years of experience in an Insurance domain
2. Insurance certification good to have
3. Transition/onboarding of service - good to have
4. SPOC - Single Point of Contact role for operations - valuable to have
5. Onshore travel experience good to have
6. Valid U.S. Visa good to have
Senior Analyst - Service Support Management plays a crucial role in
- Managing customer support operations,
- Ensuring high-quality service delivery, and
- Promoting customer satisfaction
Primary Responsibilities
- Act as the primary point of contact for the branch, providing comprehensive support
- Responsible for end to end support of the policy lifecycle services
- Participate in renewal review meetings alongside Producer, CSM and sales team
- Support a team of 5-7 Client Service Managers at the branch
- Take Proactive measures to initiate pre and post-renewal activities promptly
- Monitor and follow up on triggered activities,
ensuring their accuracy and timely completion
- Handle queries effectively, aiming to minimize re-work at service center
- Collaborates with branch to identify time consuming activities that can be offshored to service center
- Foster and maintain a positive relationship with branch staff to enhance the overall customer experience
Desired Skills and Competencies
1. Excellent Written and Oral communication skills
2. Interpersonal skills
3. Proactive
4. Ownership and Accountability
5. Insurance domain knowledge
6. Logical thinking and decision making
If interested, please share the below details.
Updated profile:
Contact #:
Email id:
Current Company:
Current Salary:
Expected Salary:
Notice Period:
Current Location:
Relocation:
For more job opportunities and future openings, follow the LinkedIn profile below.