Role Summary

- Minimum 20+ years of overall work experience
- Should have experience of managing P & L and delivery of large accounts to the extent of 40-65mn USD USD mn $ and above in Telecom domain
- Experience working with Telco GCC
- Should have working knowledge in telecom OSS/BSS
- Technically sophisticated and business savvy management qualified with proven program and project management skills, proficient in managing widely diverse projects within agreed cost and time lines
- Experience in every aspect of running a business segment including Customer relationship, Engineering management, Managing budgets, Resource management, leadership identification and grooming
- Develop overall strategy, models, tools and action plans for new and current service offerings and ability to manage complex conflicts and resolutions
- Ability to mitigate risk and solve problems by using out-of-the-box thinking and innovative problem solving abilities
- Experience to onsite offshore models & multi vendor set up
- Oversee multiple project delivery teams to ensure client satisfaction for given large customer engagements.
- Experience in matrix organization (to be able to adopt and operate in)

Critical Competencies
- Customer Focus: Strives for customer success and exceeds their expectations by understanding their needs and driving improvements in products and services.
- Strategic Thinking: Focuses the organization on efforts that align with the company's strategic direction to build large clients.
- Drive for Execution: Achieves results by taking initiative, setting challenging goals and holding people accountable.
- Decision Making:



Demonstrates accountability and commitment to making sound decisions in the best interest of the company and take the client along.
- Team Collaboration: Builds an engaged, productive team, sharing knowledge and collaborating internally across roles, departments, and locations as well as externally with partners and customers.
- Talent Development: Provides constructive performance feedback and coaches people in the development of their skills for current or future roles; works quickly to resolve performance issues.
- Motivation & Engagement: Energizes and inspires people through empowerment, recognition and passion. Manages continuity, change and transition. Knows how to influence and enable others. Addresses the impact of attitude and action on the organization and its participants
- Trust: Earns trust by acting consistently and in the best interest of the company, treating people with fairness and respect.
- Commitment to Results: A strategic thinker who is customer focused and goal driven. Identifies relevant information and helps transform this information into individual and organizational knowledge and learning. Action oriented and innovative, translates broad goals into achievable steps. Anticipates and solves problems and takes advantage of opportunities, is a self-starter and team player.
- Business Savvy: As a leader, has knowledge and experience in management and administration with demonstrated experience in integrating and coordinating diverse areas of management.
- Leading Change: Possesses the skills and implements the functions of a leader. He/she shares the company’s values, mission and vision. Consistently displays integrity, models behavior, develops people, and builds teams.
- Communication: Promotes and provides open, clear and direct communication.

📌 Program Director (Hyderabad)
🏢 Virtusa
📍 Hyderabad