Key Roles & Responsibilities:

- Conduct comprehensive training programs for new hires and existing employees across US Healthcare RCM processes, including AR, Charges, Payment Posting, Eligibility Verification, and Medical Billing.

- Develop, update, and maintain training materials, SOPs, process documents, presentations, and knowledge repositories.

- Assess training needs and design learning modules to improve process understanding, productivity, and quality performance.

- Deliver classroom, virtual, and on-the-job training sessions to ensure effective knowledge transfer.

- Monitor trainee performance through assessments, quizzes, mock calls, and process evaluations.

- Identify knowledge gaps and provide ongoing coaching, feedback, and refresher training sessions.

- Collaborate with Operations, Quality, and Leadership teams to implement process updates and client-specific requirements.

- Track and analyze training effectiveness through performance metrics, productivity reports, and quality scores.

- Support transition projects, process migrations,



and new business implementations by developing customized training plans.

- Ensure compliance with HIPAA regulations, client guidelines, and company policies.

- Prepare training reports, trainee progress trackers, certification records, and monthly training dashboards.

- Mentor team members to enhance process knowledge, communication skills, and career development.

Desired Skills & Qualifications:

- 3+ years of experience in US Healthcare Revenue Cycle Management (RCM).

- Prior experience in Training, Quality, or Process Excellence roles preferred.

- Strong knowledge of Accounts Receivable (AR), Medical Billing, Denials Management, and Healthcare Revenue Cycle processes.

- Excellent presentation, communication, and stakeholder management skills.

- Proficiency in Microsoft Excel, PowerPoint, and Learning Management Systems (LMS).

- Ability to create engaging training content and deliver effective learning sessions.

- Strong analytical and problem-solving abilities.

📌 Process Trainer (US RCM) (Sahibzada Ajit Singh Nagar)
🏢 Scale Healthcare ( India )
📍 Sahibzada Ajit Singh Nagar