Role & responsibilities

- Identify and develop current business opportunities in the domestic and international markets/US markets.
- Generate and qualify leads through email, professional networking channels, referrals, and other sources including tradeshows.
- Handle prospecting, lead qualification, follow-ups, presentations, negotiations, and business closures.
- Understand client requirements and coordinate with internal technical/delivery teams to provide suitable solutions.
- Build and maintain strong relationships with international clients and prospects.
- Manage the sales pipeline and maintain accurate CRM records and sales reports.
- Take ownership of assigned US/international processes and ensure smooth day-to-day operations.
- Monitor process KPIs, SLAs, quality, productivity, and turnaround time.
- Identify process gaps and implement improvements to enhance productivity and efficiency.
- Coordinate with cross-functional teams to resolve operational and client-related issues.
- Prepare daily, weekly, and monthly performance reports for management.
- Handle client escalations professionally and ensure timely resolution.
- Support team members with process-related queries, performance improvement, and day-to-day coordination.
- Assist in training, process documentation, SOP implementation, and continuous improvement initiatives.
- Ensure adherence to company policies, process guidelines, quality standards, and client expectations.

REQUIRED SKILLS

- Proficient verbal and written communication skills.




- Strong command over English language with the ability to interact confidently with US/international clients.
- Hands-on experience in Technology Sales / IT Sales / International Business Development.
- Experience in US Process Management / International Voice Process / International Call Center / BPO Operations.
- Strong lead generation, prospecting, follow-up, negotiation, and objection-handling skills.
- Good understanding of sales pipelines, conversion metrics, KPIs, and SLAs.
- Strong client and stakeholder management skills.
- Excellent analytical, problem-solving, and decision-making abilities.
- Strong ownership, accountability, and process-management skills.
- Proficiency in CRM, MS Office/Google Workspace, and reporting tools.
- Willingness to work in rotational shifts supporting international business operations.

Preferred candidate profile Candidates with experience in the following areas will be preferred:

- IT / Technology Sales
- B2B / B2C International Sales
- Inside Sales
- International Business Development
- US Process Management
- International Voice Process
- International BPO / Call Center
- US Customer Support
- Client Relationship Management
- Process Lead / Operations Lead

KEY PERFORMANCE AREAS

- Lead generation and qualification
- Sales conversion and revenue contribution
- Business development and pipeline management
- Client acquisition and relationship management
- Process productivity and efficiency
- SLA and KPI adherence
- Quality and customer satisfaction
- Escalation management
- Process improvement
- Team coordination and performance

Perks and benefits Office cab/shuttle, Cafeteria

📌 Process Lead (International BPO) (Technical Sales)
🏢 AheadOne Technologies
📍 Coimbatore