:

Consumer loan servicing specialist:

- Manage consumer loan accounts throughout the servicing lifecycle, from boarding through payoff or closure.
- Process and post borrower payments accurately and within required timelines.
- Review and resolve payment discrepancies, unapplied payments, reversals, refunds, and adjustments.
- Perform mortgage loan boarding activities and validate loan data received from origination/funding teams.
- Review loan documents and ensure accurate setup of borrower, loan, payment, interest, escrow, and property information.
- Maintain complete and accurate loan documentation and servicing records.
- Identify recurring processing issues and escalate system or operational defects appropriately.
- Maintain productivity and accuracy targets while protecting customer information.

Documentation Management:





- Creates charts/graphs/color coding of analysis results and follows up with client’s business units to ensure corrective action identified has been corrected within client’s LOS systems.
- Perform a review of fair lending attributes including adverse action of denied/withdrawn files including exceptions to underwriting guidelines and mitigating factors.

Customer Service:

- Works with client’s business units to identify and resolve data integrity issues.
- Works with client’s business units to identify and resolve processes and procedural issues related to data integrity.

Quality Control:

- Assure the accuracy of the documents provided by the borrower through a sampling and testing process, referring to the original loan documents scanned into the electronic storage facilities for data verification.
- Work closely with the quality assurance team to continuously improve processes.

📌 Process Executive (Chennai)
🏢 Qhive
📍 Chennai