Role & responsibilities:

- Develop strong expertise in launch, core, and sustenance projects, with a thorough understanding of lead banks and project-specific customer behavior.

- Maximize utilization of available lead pools, including Plan B and low-volume data buckets, to sustain pipeline generation.

- Drive expertise in same-week conversions, rollover conversions, real-time pipeline creation, and dropout recovery strategies.

- Ensure all new leads are contacted within 5 minutes of allocation.

- Execute structured lead nurturing, follow-up, and re-engagement strategies to maximize conversions.

- Monitor lead ageing, churn cycles, and follow-up adherence to maintain a healthy sales pipeline.

- Ensure NC and Callback leads are attempted at least three times on the same day.

- Prevent recent IP, VC, and VP leads from remaining in follow-up status beyond two days without appropriate action.

- Conduct random validation calls on lost leads to identify recovery opportunities and improve lead quality.

- Drive daily productivity benchmarks of 180200 dials and a minimum of 75 call connects per advisor.

- Ensure each advisor achieves defined daily conversion targets, including VC generation and weekly walk-in commitments.

- Monitor cross-project calling efficiency and conduct regular conversion analysis to identify improvement opportunities.

- Ensure completion of all scheduled follow-ups and pending activities before End of Day (EOD).

- Lead the team with professionalism, patience, and operational discipline.

- Ensure adherence to SOPs, process hygiene, lead servicing standards, and operational compliance.





- Drive excellence in lead churn management, rebuttal handling, probing techniques, abandoned lead servicing, and customer engagement practices.

- Ensure effective utilization of CRM, communication tools, and engagement platforms.

- Monitor individual and team performance against daily, weekly, monthly, and quarterly targets.

- Execute Performance Improvement Plans (PIP) and Corrective Action Plans (CAP) to improve performance.

- Provide continuous coaching, motivation, and one-on-one mentoring based on QA feedback, performance data, and call observations.

- Identify skill gaps and implement targeted development initiatives to improve productivity and conversion.

- Build a culture of ownership, accountability, collaboration, and continuous improvement.

- Identify high-potential employees and develop future leaders through mentoring and structured development.

- Maintain workforce discipline through attendance monitoring, target tracking, and regular performance reviews.

- Drive structured customer engagement through timely follow-ups, EDM campaigns, WhatsApp communication, and VR calling activities.

- Ensure consistent communication with prospects to improve customer experience, reduce dropouts, and maximize visit conversions.

- Prepare and communicate daily and weekly team targets with clear ownership and timelines.

- Maintain accurate and real-time reporting of productivity, lead pipeline, conversion metrics, and sustenance activities.

- Review business performance regularly and implement corrective actions to achieve operational and conversion targets.

📌 Presales Team Lead (Bengaluru)
🏢 Placement Partners
📍 Bengaluru