JOB PURPOSE To ensure smooth functioning of the department and solve /escalate issues as and when they occur keeping in mind organization's mission, vision and values

CRITICAL ACCOUNTABILITIES

Coordinate patient appointments and follow-up activities to ensure a smooth patient flow

Monitor appointment schedules and escalate operational issues whenever required

Collect feedback from patients and patient attendants

Upkeep and maintenance of the department

Adherence to SOP and Department Protocol

Report generation

Directing patient and patient parties to the right place and right doctor

SKILLS AND KNOWLEDGE

Working knowledge of OPD area management

Knowledge of hospital functions and OPD interface

Basic computer knowledge, including MS Office, email, and typing skills

Good communication and local language proficiency

Interpersonal skills for patient interactions

Solid customer service orientation with a patient-centric approach

KEY RESULT AREAS(KRAs)

Service Quality

Customer Satisfaction

Patient flow Management

Pay: From ₹400,000.00 per year

Work Location: In person

📌 Patient Care Coordinator (Whitefield)
🏢 Manipal Hospitals
📍 Whitefield