Job Title: OTC Collection Dispute Resolution

Department: Finance & Accounting Order to Cash (OTC)

Work Mode: 100% Work From Office

Shift: Fixed US Shift

Experience: As per the approved requirement

Employment Type: Full time

Job Summary

We are looking for an experienced professional in Order to Cash (OTC) – Collection Dispute Resolution to investigate, manage, and resolve customer payment disputes and collection-related deductions. The candidate should have hands-on experience in analyzing overdue invoices, identifying dispute reasons, coordinating with internal teams and customers, and ensuring timely dispute closure to support collections and reduce outstanding receivables.

Key Responsibilities

- Manage and resolve customer collection disputes within the OTC process.
- Investigate short payments, payment deductions, invoice disputes, pricing discrepancies, billing errors, and other collection-related disputes.
- Analyze overdue invoices and identify the root cause of payment delays or deductions.
- Coordinate with customers, Accounts Receivable, Billing, Sales, and other internal teams to resolve disputes.
- Track disputed invoices and follow up regularly to ensure timely resolution and payment recovery.
- Validate supporting documents, invoices, purchase orders, remittance details, and deduction information, as applicable.
- Maintain accurate dispute records, status updates, aging reports,



and resolution comments.
- Escalate unresolved or high-value disputes to the appropriate stakeholders.
- Monitor dispute aging, pending cases, and resolution timelines against agreed SLAs.
- Identify recurring dispute reasons and recommend corrective actions to prevent repeat issues.
- Support collection teams by facilitating dispute closure and reducing overdue receivables.

Required Skills
- Hands-on experience in OTC Collection Dispute Resolution.
- Knowledge of Accounts Receivable (AR) and B2B collections.
- Experience handling customer deductions, short payments, invoice disputes, and payment discrepancies.
- Strong dispute investigation, root-cause analysis, and resolution skills.
- Experience coordinating with customers and cross-functional teams.
- Knowledge of invoice validation, overdue tracking, and dispute aging.
- Working knowledge of SAP, Oracle, Excel, or other relevant ERP/dispute management tools.
- Good communication, follow-up, analytical, and problem-solving skills.

Work Requirements
- Comfortable working in a fixed US shift.
- Relevant experience specifically in collection dispute resolution is preferred.

Important: This position focuses on collection-related dispute investigation and resolution, not solely on cash application, billing, or general collections.

📌 OTC Dispute Resolution (Chennai)
🏢 WSNE Consulting
📍 Chennai