Key Responsibilities

Team Leadership & People Development

- Lead and engage a team of up to 10 direct reports

- Ensure Order Management service level agreements (SLAs) and key performance indicators (KPIs) are consistently achieved.

- Drive employee engagement through regular coaching, performance management, mentoring, and career development initiatives.

- Oversee onboarding, training, and continuous career development of team members.

- Foster a culture of accountability, collaboration, customer focus, and operational excellence.

- Manage day-to-day Order Management operations and workload distribution to ensure efficient and accurate order processing.

- Monitor team performance metrics and implement corrective actions where necessary.

- Ensure orders are processed accurately and within defined service levels.

- Partner with cross-functional teams to resolve order-related issues and remove process bottlenecks.

- Build and maintain strong relationships with senior stakeholders across Sales, Finance and other business functions.

- Act as a trusted advisor for order management processes and escalation management.

- Collaborate across departments to ensure seamless execution throughout the Quote-to-Cash and Order-to-Invoice lifecycle.

- Identify, design, and implement projects and initiatives that enhance team capabilities and organizational impact.

- Proactively identify process gaps, inefficiencies, and inconsistencies within the Order-to-Invoice cycle.

- Drive continuous improvement, automation,



governance, and standardization initiatives.

- Work with the team to improve first-time-right order submission rates toward 100%.

- Ensure adherence to company policies, business rules, and revenue recognition requirements.

- Maintain strong controls to minimize operational and compliance risks.

- Drive process governance and ensure audit readiness across Order Management activities.

- Escalate and resolve compliance concerns in a timely manner.

- Analyse operational performance metrics and identify opportunities for improvement.

- Develop and leverage reporting dashboards to monitor workload, productivity, SLA adherence, and quality metrics.

- Provide actionable insights and recommendations to leadership and stakeholders.

- Support data-driven decision-making using CRM, Power BI, or similar reporting tools.

Qualifications

- Bachelor's degree required.

- Relevant experience (2+ years) in Order Management, Sales Operations, Deal Desk, or Finance.

- Proven experience leading and developing teams.

- Strong understanding of Order-to-Invoice (O2I) and Quote-to-Cash (Q2C) processes.

- Hands-on experience with SAP and Microsoft Dynamics (MSD) is mandatory.

- Experience with CRM platforms, Power BI, and performance reporting.

- Strong analytical, problem-solving, stakeholder management, and communication skills.

- Self-driven, detail-oriented, and capable of managing multiple priorities in a rapid-paced environment.

📌 Order Management Team Lead (Pune)
🏢 Nielseniq
📍 Pune