Oracle Fusion CX Consultant

Location:

Remote (India)

Experience Level:

Mid Senior

About the Role

We are looking for an experienced Oracle Fusion CX Consultant to lead implementation and support work for a customer engagement. You will work directly with business stakeholders to design, configure and deliver Oracle CX solutions across Sales and/or Service.

Key Responsibilities

- Gather business requirements and convert them into functional designs and configuration in Oracle Fusion CX

- Configure CX Sales (leads, opportunities, accounts, contacts, territories, forecasting, quotas) and/or CX Service (service requests, queues, assignment rules, SLAs, knowledge)

- Extend the application using Application Composer, Groovy scripting, and Visual Builder Studio (Redwood UX)

- Work on integrations with ERP and other systems using REST/SOAP APIs and Oracle Integration Cloud (OIC)

- Handle data migration using File-Based Data Import (FBDI) and import management

- Build reports and dashboards using OTBI and BI Publisher

- Manage roles, security and user setup





- Support testing (SIT, UAT), go-live, and post-go-live hypercare

- Prepare documentation: requirements, design documents, configuration workbooks, and training material

- Work with US-based team members and customers across time zones

Required Skills

- 8–10 years of IT experience, with 5+ years hands-on in Oracle Fusion CX (Sales and/or Service)

- At least 2 full-cycle Oracle Fusion CX implementations

- Robust experience with Application Composer, Groovy, and Visual Builder Studio

- Working knowledge of OIC, REST APIs, and FBDI

- Experience with OTBI / BI Publisher reporting

- Robust communication skills and experience in client-facing roles

Nice to Have

- Oracle Fusion CX Certified Implementation Professional (Sales or Service)

- Exposure to CPQ, Subscription Management, Field Service, or Eloqua

- Experience with Oracle Siebel or legacy CRM to Fusion CX migrations

📌 Oracle Fusion CX Consultant (Bengaluru)
🏢 Donyati
📍 Bengaluru