Key Responsibilities -:

- Manage daily operations of diagnostic centres, including patient services, sample collection, and reporting coordination.

- Ensure smooth functioning of centre activities and timely resolution of operational issues.

- Manage manpower planning, staff scheduling, attendance, and productivity.

- Monitor revenue, operational expenses, centre performance, and business targets.

- Ensure high standards of patient experience, service quality, and turnaround time (TAT).

- Coordinate with laboratory, Sales, HR, finance, and central operations teams.

- Monitor inventory, consumables, equipment availability, and vendor coordination.

- Ensure compliance with company policies, quality standards, safety protocols, and applicable regulatory requirements.

- Handle patient complaints, feedback, and escalations effectively.

- Prepare daily, weekly, and monthly operational reports and performance dashboards.

Required Qualifications &





Experience -:

- Graduate in any discipline; MBA in Healthcare / Hospital Management will be an added advantage.

- Relevant experience in diagnostic centres, pathology laboratories, radiology centres, or healthcare operations.

- Experience in team handling, manpower management, vendor coordination, and operational reporting.

- Solid communication, leadership, problem-solving, and decision-making skills.

- Good knowledge of MS Excel and operational MIS reporting.

Preferred Candidate Profile -:

- Ability to manage multiple centres or a high-volume diagnostic centre.

- Strong focus on operational efficiency, patient satisfaction, and business performance.

- Experience in cost control, process improvement, and team productivity.

📌 Operations Manager (Gwalior)
🏢 Krsnaa Diagnostics
📍 Gwalior