Job Title: Operations Executive

Company: Askknatural

Location: Malad West, Mumbai, Maharashtra

Employment Type: Full-time

Work Mode: Work from Office

Job Overview

Askknatural is seeking a highly organized, proactive, and detail-oriented Operations Executive to support and coordinate day-to-day business operations. The role involves cross-functional coordination, operational reporting, process monitoring, client service coordination, and ensuring the timely execution of business activities.

The ideal candidate will possess strong organizational and communication skills, a problem-solving mindset, and the ability to coordinate with multiple departments to maintain operational efficiency and support business objectives.

Key Responsibilities

1. Operations Coordination

- Coordinate and monitor daily operational activities to ensure smooth business functioning.
- Track assigned tasks, operational deliverables, and deadlines to ensure timely completion.
- Maintain operational records, trackers, and documentation for effective workflow management.
- Identify operational delays and process gaps and escalate issues to the reporting manager.

2. Cross-Functional Coordination

- Coordinate with Sales, Nutrition, Fitness, Customer Success, and other departments to ensure seamless execution of daily activities.
- Follow up with respective teams on pending tasks, client requirements, and operational deliverables.
- Facilitate information sharing between departments and support the resolution of routine operational challenges.
- Assist in departmental review meetings and track action items to ensure timely closure.

3. MIS Reporting & Performance Tracking

- Prepare and maintain daily, weekly, and monthly operational reports.
- Maintain performance trackers, dashboards,



and data records using MS Excel and Google Sheets.
- Monitor task completion, productivity, service delivery, and other operational performance indicators.
- Provide accurate and timely operational updates to management to support decision-making.

4. Client Coordination & Service Support

- Coordinate client onboarding, service delivery, follow-ups, renewals, and related operational activities.
- Maintain accurate client records and track follow-up schedules and pending requirements.
- Coordinate with relevant teams to address client concerns and ensure timely resolution.
- Monitor client feedback and highlight recurring issues or potential retention concerns to the concerned team.

5. Process Improvement & Quality Monitoring

- Review existing workflows to identify inefficiencies, recurring issues, and opportunities for improvement.
- Support the implementation of operational processes, standard operating procedures (SOPs), and workflow improvements.
- Ensure adherence to company policies, established procedures, and operational quality standards.
- Assist with internal operational audits, documentation reviews, and compliance tracking.

6. Administrative & Management Support

- Support management in implementing operational initiatives and process improvement projects.
- Maintain records of departmental activities, pending tasks, and action items.




- Coordinate with team members to ensure accountability and timely completion of assigned responsibilities.
- Escalate complex operational issues and provide relevant updates to the reporting manager.

Eligibility Criteria

- Bachelor's degree in Business Administration, Operations Management, Commerce, or a related discipline.
- 1–3 years of relevant experience in business operations, operations coordination, MIS reporting, or administrative operations.
- Proficiency in MS Excel, Google Sheets, and operational reporting.
- Strong verbal and written communication skills.
- Excellent organizational, coordination, and follow-up skills.
- Ability to manage multiple priorities and meet deadlines.
- Strong analytical thinking, attention to detail, and problem-solving abilities.

Candidates with relevant internship experience or strong operational coordination skills may also be considered.

Preferred Qualifications

- Experience in the wellness, fitness, nutrition, healthcare, or service-based industry.
- Familiarity with CRM systems, HRMS platforms, business dashboards, or task management tools.
- Experience coordinating with multiple departments and maintaining operational reports.

Key Competencies

- Operational planning and coordination
- MIS reporting and data management
- Cross-functional communication
- Process monitoring and improvement
- Client service coordination
- Time management and prioritization
- Ownership, accountability, and problem-solving

How to Apply Send your CV to: [email protected]

Subject Line: Application - Operations Executive

Pay: ₹10,780.00 - ₹26,560.00 per month

Advantages

- Cell phone reimbursement
- Paid sick time

Work Location: In person

📌 Operations Executive (Malad)
🏢 Askknatural
📍 Malad