Company - Luminous Power Technologies

Work Location - Gurgaon

Position Type - Off Roll on Third Party

Designation - Delivery Coordinator

Key Responsibilities:

- Act as the customer experience owner from booking through commissioning, ensuring a smooth and timely customer journey.
- Coordinate customer documentation, payments, financing requirements and other pre-installation formalities.
- Track and coordinate subsidy and net-metering related processes and documentation.
- Coordinate order processing, billing, material readiness and last-mile delivery.
- Ensure alignment between customers and Certified Installation Partners (CIPs) for site readiness and installation scheduling.
- Maintain an accurate case tracker, including key milestones, committed dates, pending actions and customer status.




- Track each case against defined SLAs and proactively follow up with relevant stakeholders to prevent delays.
- Identify exceptions, bottlenecks and dependencies and coordinate with relevant teams for timely resolution.
- Keep customers informed regarding progress, requirements, schedules and any changes throughout the delivery journey.
- Coordinate across sales, finance, logistics, installation partners and other internal/external stakeholders to enable seamless execution.
- Ensure accurate and timely updates in CRM and other operational trackers.
- Support resolution of customer escalations related to documentation, payments, delivery or installation coordination.

📌 Off Roll Position - Delivery Coordinator (Solar) - Gurgaon (Gurugram)
🏢 Luminous Power Technologies
📍 Gurugram