Job Overview

We are looking for an Odoo Support Consultant with 25 years of hands-on experience in Odoo ERP functional support, configuration, troubleshooting, and user assistance.

The ideal candidate should have a good functional understanding of Odoo modules, experience handling support tickets, resolving functional issues, managing user access, and coordinating with technical teams to ensure smooth business operations.

This position requires working in rotational shifts within a 24/7 support environment. The candidate must be comfortable working in different shifts, including night shifts, as per the support schedule.

Excellent communication and writing skills is required.

Key Roles & Responsibilities

- User Support: Provide functional assistance to end users, guide them through Odoo processes, answer functional queries, and resolve day-to-day application issues.
- Access & Permission Management: Handle user creation, deactivation, role assignments, access groups, permissions, and troubleshooting of access-related issues.
- Configuration Support: Perform minor configuration changes, correct broken or incorrect configurations, and troubleshoot workflow, approval, and module setup issues.
- Functional Troubleshooting: Investigate functional errors, identify root causes, resolve application issues, and coordinate with technical teams when necessary.
- Module Support: Provide functional support across Odoo modules such as CRM, Sales, Purchase, Inventory, Accounting, Helpdesk, HR, Project, Timesheets, Field Service, etc.
- Support Ticket & Incident Management: Manage support tickets, categorize and prioritize incidents, track resolutions,



maintain ticket updates, and ensure timely closure.
- Client IT Coordination: Investigate incidents, coordinate with the client's IT team, and collaborate with internal technical teams to resolve application-related issues.
- User Training & Documentation: Conduct user training sessions, provide functional walkthroughs, prepare user guides, and maintain knowledge documentation.
- Testing & Validation: Test configuration changes, validate functional fixes, and support testing activities before production deployment.
- Escalation Management: Identify issues requiring technical intervention and escalate code defects, integration issues, or complex technical problems to Odoo developers.
- Reporting: Prepare monthly support reports covering ticket volumes, incident status, resolution progress, recurring issues, and other support activities.

Odoo Functional Knowledge The candidate should have a good functional understanding of Odoo modules such as: CRM, Sales, Purchase, Inventory, Accounting, Helpdesk, HR, Project, Timesheets, Field Service, etc. The candidate should be familiar with standard Odoo business processes, module configurations, approval workflows, and interactions between different modules.





The candidate should be able to investigate functional issues and determine whether they are related to user permissions, incorrect configurations, business workflows, or technical defects.

Required Skills & Experience

- 2–5 years of relevant experience in Odoo Functional Support, ERP Application Support, or Odoo Consulting.
- Good understanding of standard Odoo functionalities, business processes, and module configurations.
- Experience managing Odoo users, roles, access rights, and permissions.
- Ability to troubleshoot functional errors, workflow issues, approval issues, and configuration problems.
- Experience coordinating with developers and IT teams for technical issue resolution.
- Good knowledge of testing, validating fixes, and documenting support activities.
- Experience conducting end-user training and preparing user documentation.
- Good analytical, problem-solving, and communication skills.
- Ability to work independently, manage multiple support requests, and prioritize issues based on business impact.
- Excellent communication and writing skills is required.

Work Timing & Shift Flexibility This is a Work From Office position based in Noida, operating in a 24/7 support workplace with rotational shifts.
- The candidate must be willing to work in rotational shifts, including morning, evening, and night shifts based on business requirements.
- Should be comfortable working in a 24/7 application support environment, including weekends or holidays as per the assigned shift roster.
- Must ensure proper communication and handover of pending issues during shift transitions.

📌 Odoo Support Consultant (Noida)
🏢 Nikqik Technologies
📍 Noida