About Persistent

We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what's next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.

Our disruptor's mindset, commitment to client success, and agility to thrive in the energetic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We reported $1,654.4M FY26 revenue with 17.4% Y-o-Y growth.

We have delivered 24 sequential quarters of growth with $436.0M in Q4 FY26 revenue, up 3.2% Q-o-Q and 16.2% Y-o-Y growth. Our 27,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We have been recognized as the Fastest Growing IT Services Brand Globally in the 2026 Brand Finance IT Services 25 Report.

We named a Leader in the Everest Group Private Equity (PE) Services PEAK Matrix Assessment 2026 and Software Product Engineering PEAK Matrix Assessment 2026.

About Position:

We are looking for a highly skilled NICE CXone Engineer with expertise in designing, implementing, integrating, and supporting NICE CXone Contact Center solutions. The ideal candidate will possess robust experience in CXone Studio, ACD/IVR configuration, omnichannel customer engagement, API integrations, and customer interaction workflows. This role requires close collaboration with business stakeholders, solution architects, developers, and support teams to deliver scalable, secure, and efficient customer engagement solutions that enhance customer experience and operational efficiency.

- Role: NICE CXone Engineer – Contact Center Solutions
- Location: All Persistent Locations
- Experience: 4 to 9 Years
- Job Type: Full-Time Employment

What You'll Do:

- Design, develop, and maintain NICE CXone Contact Center solutions.
- Configure and support ACD, IVR, call routing, and omnichannel communication channels.
- Develop and enhance customer interaction workflows using NICE CXone Studio.
- Implement voice, chat, email,



SMS, and messaging solutions within the NICE CXone platform.
- Design and configure inbound and outbound customer engagement workflows.
- Integrate NICE CXone with CRM platforms and enterprise applications using APIs, web services, and event-driven architectures.
- Develop and support CXone API integrations with internal and third-party systems.
- Manage interaction data capture, call recording, transcript management, quality monitoring, and reporting requirements.
- Troubleshoot and resolve issues related to call flows, routing logic, integrations, and platform performance.
- Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
- Support testing, deployment, release management, and production support activities.
- Optimize customer interaction flows to improve customer experience and operational performance.
- Ensure adherence to security, compliance, audit, and regulatory requirements.
- Participate in architecture reviews, technical discussions, and solution design workshops.
- Create and maintain technical documentation, workflow diagrams, and operational procedures.
- Support continuous improvement and platform enhancement initiatives.

Expertise You'll Bring:

- 4–9 years of experience in Contact Center, CCaaS, or Customer Experience technology solutions.
- Strong hands-on experience implementing, configuring, and supporting NICE CXone platforms.
- Expertise in CXone Studio scripting, workflow development, and customer journey design.
- Strong knowledge of ACD, IVR, call routing, and omnichannel customer engagement solutions.
- Experience implementing voice, chat, email, SMS, and messaging channels.
- Strong understanding of NICE CXone architecture and best practices.
- Experience with CXone APIs, REST APIs, Webhooks, and enterprise integrations.
- Hands-on experience integrating NICE CXone with CRM systems and enterprise applications.
- Familiarity with interaction recording, transcript management, quality monitoring, and reporting solutions.




- Knowledge of Workforce Management (WFM) and Quality Management (QM) modules.
- Understanding of Contact Center as a Service (CCaaS) platforms and contact center operations.
- Knowledge of customer engagement workflows and customer experience optimization strategies.
- Experience with compliance, call recording, audit, privacy, and governance requirements.
- Strong troubleshooting, analytical, and problem-solving abilities.
- Experience supporting production environments and resolving critical platform issues.
- Familiarity with Agile methodologies and collaborative delivery models.
- Excellent communication and stakeholder management skills.
- Ability to work effectively in fast-paced and customer-focused environments.
- Experience collaborating with cross-functional technical and business teams.
- Ability to manage multiple priorities and deliver quality solutions within timelines.

Benefits:

- Competitive salary and benefits package
- Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
- Opportunity to work with cutting-edge technologies
- Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
- Annual health check-ups
- Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment: Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

- We support hybrid work and flexible hours to fit diverse lifestyles.
- Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
- If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

Let's unleash your full potential at Persistent - persistent.com/careers "Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."

1

Open Positions

Nice,inContact

Skills Required

PUNE

Location

Nice,inContact

Desirable Skills

188761

Job Code

📌 NICE CXone Engineer (Pune)
🏢 Persistent Systems
📍 Pune