About Position:

We are looking for a highly skilled NICE CXone Engineer with experience in designing, implementing, integrating, and supporting NICE CXone Contact Center solutions. The ideal candidate will have hands-on expertise in CXone Studio, ACD/IVR configuration, omnichannel routing, API integrations, and customer interaction workflows. The role requires close collaboration with business stakeholders, architects, and development teams to deliver scalable and efficient customer engagement solutions.

- Indent ID: SF_OP_205403-1
- Role: NICE CXone Engineer
- Location: Pune, Bengaluru, Hyderabad, Ahmedabad, Indore, Gurugram, Goa, Jaipur, Mumbai, Nagpur, Noida, Chennai
- Experience: 4 to 9 Years
- Job Type: Full Time Employment
- Mandatory Mention 3 skills: NICE CXone, CXone Studio, ACD, IVR, CCaaS, Contact Center, Omnichannel

What You'll Do:

- Design, develop, and maintain NICE CXone Contact Center solutions.
- Configure and support ACD, IVR, call routing, and omnichannel communication channels.
- Develop and enhance customer interaction workflows using NICE CXone Studio.
- Implement voice, chat, email, SMS, and messaging solutions within the CXone platform.
- Integrate NICE CXone with CRM systems and enterprise applications using APIs, web services, and event-driven architectures.
- Manage interaction data capture, call recording, quality monitoring, and reporting requirements.
- Troubleshoot and resolve issues related to call flows, routing, integrations, and platform performance.
- Collaborate with business and technical teams to gather requirements and deliver effective solutions.
- Support testing, deployment, production releases, and platform optimization initiatives.




- Ensure compliance with security, audit, and regulatory standards.

Expertise You'll Bring:

- Strong hands-on experience with NICE CXone platform implementation, configuration, and support.
- Expertise in CXone Studio scripting, workflow development, and customer interaction design.
- Experience with ACD, IVR, call routing, and omnichannel customer engagement solutions.
- Knowledge of voice, chat, email, SMS, and messaging channel implementations.
- Strong understanding of CXone APIs, REST APIs, Webhooks, and third-party system integrations.
- Experience integrating NICE CXone with CRM platforms and enterprise applications.
- Familiarity with interaction recording, transcript capture, quality monitoring, and reporting solutions.
- Knowledge of Workforce Management (WFM) and Quality Management (QM) modules.
- Strong understanding of Contact Center and CCaaS best practices.
- Experience with compliance, call-recording, audit, and data governance requirements.
- Strong troubleshooting, analytical, and problem-solving skills.
- Ability to design scalable and efficient customer experience solutions.
- Excellent communication and stakeholder management skills.
- Experience working in Agile development environments and collaborating with cross-functional teams.




- Ability to thrive in a fast-paced environment while managing multiple priorities.

Benefits:

- Competitive salary and benefits package
- Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
- Opportunity to work with cutting-edge technologies
- Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
- Annual health check-ups
- Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Setting: Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

- We support hybrid work and flexible hours to fit diverse lifestyles.
- Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
- If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

Let’s unleash your full potential at Persistent - persistent.com/careers For more details, please contact – Santhosh S ([email protected]) “Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”

1

Open Positions

Nice,inContact

Skills Required

PUNE / Noida

Location

Nice,inContact

Desirable Skills

188762

Job Code

📌 NICE Expert (Pune)
🏢 Persistent Systems
📍 Pune