Roles & Responsibilities

- Proactive Hardware & Software troubleshooting on End User Devices
- Analysis of trends and recording current health status of end user devices
- Identification where and when the issue occurred and how many users are impacted
- Analysis of the events in timeline to identify root causes of issues very quickly
- Cooperation with various technical teams on root cause analyses and remediation plans
- Resolution of issues discovered
- Documentation of findings and recommendations
- Reporting
- Supporting & troubleshooting the Nexthink solution components. Focus on administration, operations and maintenance of Nexthink hardware and software
- Providing input for collector packaging and assisting in deployment scenarios
- Perform ongoing maintenance, check the platform availability
- Maintaining customer specific EUCA documentation updated
- Creation and maintenance of Investigations, Services, Alerts, Metrics, Scores & Campaigns etc. on Nexthink tool
- Recommending automation candidates and actively supporting EUCA Service Development in the area of development/testing/implementation of recent remediation scripts

Requirements





- Very good knowledge of MS Windows OS administration
- Strong analytical skills, hands-on experience with an analytical toolset preferably Nexthink
- Experience with analyzing system logs, events and monitoring alerts
- Experience with diagnosing, resolving, and delivering root cause analysis for automatic alerts, issues and incidents
- Knowledge of PKI and PowerShell scripting will be a plus
- Experience with troubleshooting, diagnosing and fixing OS and AD related issues
- Experience with administration & troubleshooting of Microsoft Suite, Intune
- Experience with identifying & investigating reoccurring issues and working with responsible support groups on addressing them (e.g. Network, SCCM, Security, Service Desk, Onsite Support)
- Knowledge of ITIL Processes
- Very good verbal and written English, capability to understand and write technical documentation
- Proactive attitude, ability to work independently as well as in the team.

Regards,

Lenin (Recruitment Team)

[email protected]

📌 Nexthink Administrator (Bengaluru)
🏢 Atos
📍 Bengaluru