Role & responsibilities

- Provide 96 and on-demand L3 support for Severity 1 incidents.

- Troubleshoot complex LAN, WAN, Wi-Fi, AAA, RADIUS, and wireless controller issues.

- Analyze network logs and perform root cause analysis (RCA).

- Monitor and optimize network and WLAN performance.

- Manage firmware upgrades, software updates, and network device maintenance.

- Implement network security policies, authentication, access controls, and encryption.

- Perform failover testing and recovery procedures.

- Coordinate with OEM vendors and TAC for advanced troubleshooting.

- Handle escalations and maintain network configuration documentation.

- Support Aruba ClearPass, RADIUS, and wireless controller management.

- Assist with access point deployment, switch replacement, and hardware installation.

- Train L1 teams and maintain SOPs and knowledge base articles.

- Prepare Wireless LAN availability and security reports.

📌 Network Engineer (Mumbai)
🏢 Communications Test Design
📍 Mumbai