1. Job Summary

We are looking for an experienced and result-oriented Operations &

- Business Development Manager to oversee clinic operations, drive revenue growth, improve patient experience, and develop business opportunities across ASA Clinics branches. The candidate will be responsible for operational efficiency, staff coordination, sales performance, marketing activities, and achieving business targets.

1. Key ResponsibilitiesA.

Clinic Operations

Management

- Oversee the day-to-day operations of assigned clinic branches.

- Ensure smooth functioning of reception, consultation, therapy, and other clinic services.

- Monitor staff attendance, duty schedules, productivity, and performance.

- Ensure compliance with company policies, SOPs, and applicable healthcare regulations.

- Coordinate with the clinical team to maintain service quality and patient satisfaction.

- Monitor operational expenses and ensure efficient resource utilization.

- Identify operational issues and implement corrective actions.

B.

Business

Development &

- Revenue Growth

- Develop and implement business development strategies to increase clinic revenue.

- Identify recent business opportunities, partnerships, and referral channels.

- Build and maintain relationships with doctors, hospitals, corporates, and other potential partners.

- Drive patient acquisition, retention, and repeat visits.

- Develop strategies to promote clinic services, packages, and treatment programs.

- Monitor branch-wise revenue, conversion rates, and sales performance.

- Achieve monthly and quarterly business targets.

C. Sales &

- Marketing Coordination

- Coordinate with the marketing team to implement promotional campaigns.

- Monitor leads, enquiries, appointments, conversions, and follow-ups.

- Ensure timely follow-up of prospective patients and existing customers.





- Evaluate the effectiveness of marketing activities and recommend improvements.

- Support local marketing initiatives and referral programs for each branch.

D.

Staff

Management &

- Performance Monitoring

- Guide and supervise branch managers, receptionists, telecallers, therapists, and other operational staff.

- Set performance targets and monitor individual and branch-wise achievements.

- Conduct regular performance reviews and team meetings.

- Identify staff training requirements and coordinate with HR.

- Support recruitment, onboarding, and staff development in coordination with HR.

- Maintain team discipline, accountability, and productivity.

E. Financial &

- Reporting Responsibilities

- Monitor daily collections, revenue, expenses, and outstanding payments.

- Review branch-wise financial and operational reports.

- Coordinate with the Accounts Department regarding billing, collections, expenses, and financial discrepancies.

- Prepare monthly business performance reports for management.

- Recommend strategies to improve profitability and control operational costs.

F. Reporting &

- Coordination

- Submit regular operational and business development reports to management.

- Coordinate with HR, Accounts, Marketing, Clinical, and other departments.

- Conduct branch visits to assess operational performance and identify improvement areas.

- Implement management decisions and ensure timely completion of assigned tasks.

1. Qualifications &
- Experience





- Bachelor's degree in Business Administration, Hospital Administration, Healthcare Management, or a related field.

- Minimum 3 years of relevant work experience is mandatory.

- Hospital or clinic experience is mandatory. Candidates without hospital or clinic experience will not be considered.

- Experience in clinic operations, business development, sales, marketing, and revenue management is preferred.

- Strong experience in staff management, operational coordination, and achieving business targets.

- Willingness to travel across ASA Clinics branches as required.

1. Required Skills

- Strong leadership and team management skills.

- Excellent communication and negotiation skills.

- Business development and revenue generation capabilities.

- Strong analytical and problem-solving skills.

- Ability to manage multiple branches and teams.

- Proficiency in MS Excel, reporting, and business management tools.

- Target-oriented approach with a focus on operational excellence and patient satisfaction.

1. Key Performance Indicators (KPIs)

- Achievement of monthly branch-wise revenue targets.

- Growth in patient enquiries, appointments, and conversions.

- Improvement in patient retention and satisfaction.

- Operational efficiency and cost control.

- Staff productivity and target achievement.

- Development of new business partnerships and referral networks.

- Timely submission of reports and implementation of management decisions.

1. Preferred Candidate Profile

Candidates with experience in hospitals, healthcare organizations, clinics, or the hospitality industry, particularly in operations management and business development, will be preferred.

Pay: ₹20,000.00 - ₹250,000.00 per month

Benefits

- Food provided

- Paid sick time

- Paid time off

Work Location: In person

📌 Operations & Business Development Manager (Sreekariyam)
🏢 Imtibish Healthcare
📍 Sreekariyam