- Facilitate onboarding and digital workflow training for customer-side staff and site-level trainees.

- Guide patients through the prosthetic fitting process, including education on device usage and care.

- Coordinate on-site with clinicians, technicians, and stakeholders to ensure timely service delivery.

- Provide ongoing support for troubleshooting related to digital prosthetic fabrication and delivery.

- Assist with patient follow-up visits and outcome assessments.

- Ensure execution according to SOPs across all clinical, production, quality and management business processes at the customer site

- Act as the on-ground escalation point for any operational or service-related challenges and coordinate with internal teams to resolve technical or service issues.

- Monitor device usage, capture patient and partner feedback, and relay improvement suggestions.





- Ensure 100% documentation of all patient-related processes and maintain record accuracy.

- Support in the execution of account expansion opportunities.

Requirements

- Bachelor's or Master's in Prosthetics & Orthotics or engineering discipline.

- 0 - 6 months in a clinical or customer-facing healthcare role.

- Deep understanding of the prosthetics and orthotics processes

- Excellent verbal and written communication skills

- Empathy and ability to build rapport with patients and stakeholders

- Adaptability to work in field conditions across diverse locations

- Problem-solving mindset with attention to detail

- Team-oriented attitude to coordinate with cross-functional teams

Preferred Qualifications

- Experience of fabrication of laminated socket, pin type sockets and soft insert are added advantages.

📌 Officer- Customer Success Prosthetist and Orthotist (Udaipur)
🏢 Instalimb India
📍 Udaipur