Receptionist – Shanayasree Physiotherapy & Child Development Center

Position: Receptionist / Front Office Executive

Organization: Shanayasree Physiotherapy & Child Development Centre

Location: Hyderabad, Telangana

Department: Administration & Patient Coordination

Employment Type: Full-time

About Shanayasree

Shanayasree Physiotherapy & Child Development Centre provides comprehensive healthcare and rehabilitation services for adults and children, including physiotherapy, sports injury rehabilitation, occupational therapy, speech therapy, and behavioural therapy.

We are looking for a friendly, organized, and responsible receptionist to manage front-office operations and provide a welcoming experience for patients and their families.

Key Responsibilities

1. Front Office Management

- Welcome patients, parents, visitors, and healthcare professionals.
- Manage patient registration and maintain accurate records.
- Handle phone calls, WhatsApp enquiries, and appointment bookings.
- Coordinate patient visits, follow-ups, cancellations, and rescheduling.

2. Patient Coordination

- Coordinate appointments with physiotherapists and therapists.
- Explain available services, appointment procedures, and consultation timings.
- Ensure patients are directed to the appropriate department.
- Maintain a professional, respectful, and empathetic approach when dealing with patients and parents.

3. Billing & Administrative Support

- Collect consultation and therapy fees and issue receipts.
- Maintain daily cash, UPI, and billing records.
- Track patient attendance, therapy sessions, packages, and pending payments.
- Prepare daily appointment and collection reports for management.

4. Patient Follow-ups & Customer Service

- Call patients who enquire through Google Ads,



Google Business Profile, or other marketing channels.
- Follow up with patients who miss appointments or discontinue therapy.
- Contact existing patients to confirm upcoming sessions.
- Maintain patient enquiry records and coordinate with the team to improve appointment conversions.

5. Centre Management

- Maintain reception cleanliness and organization.
- Coordinate with therapists and management regarding schedules.
- Maintain confidentiality of patient information.
- Ensure a smooth and professional patient experience.

Required Qualifications
- Minimum qualification: Intermediate or Bachelor's degree.
- Prior experience in reception, hospital administration, clinic management, or customer service is preferred.
- Basic computer knowledge, MS Excel, and Google Sheets.
- Positive communication skills in Telugu, Hindi, and English.
- Familiarity with WhatsApp, appointment scheduling, and digital payments.

Skills & Personal Attributes
- Excellent communication and interpersonal skills.
- Patient, polite, and empathetic attitude.
- Strong organizational and multitasking abilities.
- Basic billing and record-keeping skills.
- Professional appearance and punctuality.
- Ability to handle patients, parents, and enquiries efficiently.

Performance Expectations
- Prompt handling of incoming calls and enquiries.
- Accurate appointment scheduling and patient records.
- Consistent follow-up with new and existing patients.
- Accurate daily billing and collection reporting.
- Professional patient service and effective coordination with therapists.

How to Apply: Interested candidates may submit their resume to Shanayasree Physiotherapy & Child Development Center Pay: ₹8,500.00 - ₹25,000.00 per month

Benefits

- Cell phone reimbursement

Work Location: In person

📌 Medical Receptionist (Madhapur)
🏢 ShanayaSree Physiotherapy u0026 Child Development Center
📍 Madhapur