Role & responsibilities :

1. Operations Management

- Manage day-to-day U.S. mortgage settlement and closing operations.

- Ensure mortgage files are processed accurately and within agreed turnaround times.

- Oversee closing documentation, settlement statements, Closing Disclosures, title clearance, payoff processing, and funding coordination, as applicable.

- Monitor workflow, volumes, pending cases, escalations, and operational backlogs.

- Establish effective controls to minimize errors, rework, and settlement delays.

1. Team Leadership and People Management

- Lead, mentor, and develop team leaders, supervisors, and mortgage settlement associates.

- Manage resource planning, staffing, workload allocation, and productivity.

- Conduct regular performance reviews, coaching sessions, and capability-building initiatives.

- Identify training needs and develop team members' technical and leadership skills.

- Drive employee engagement, accountability, and continuous improvement.

1. Client and Stakeholder Management

- Act as a primary point of contact for U.S. mortgage clients and business stakeholders.

- Manage client reviews, operational governance meetings, and performance discussions.

- Ensure timely resolution of client escalations and settlement-related issues.

- Build solid working relationships with lenders, title companies, escrow teams, and internal support functions.

- Communicate operational risks, service issues, and improvement plans effectively.

1. Quality, Risk, and Compliance

- Ensure adherence to applicable U.S. mortgage regulations, client procedures, and internal controls.

- Maintain awareness of relevant requirements under RESPA, TILA, and TRID.

- Oversee quality assurance, error analysis, root-cause analysis, and corrective action plans.





- Support internal and external audits and ensure timely closure of audit observations.

- Identify operational risks and implement preventive measures to reduce compliance breaches and financial losses.

1. Performance and Continuous Improvement

- Define and monitor KPIs, including productivity, quality, turnaround time, SLA adherence, and backlog.

- Prepare and present management reports, dashboards, and performance reviews.

- Identify process improvement and automation opportunities.

- Lead standardization, workflow optimization, and operational transformation initiatives.

- Drive measurable improvements in service delivery, cost efficiency, and customer satisfaction.

Preferred candidate profile

- Experience managing large teams in a mortgage operations or business process management environment.

- Experience supporting U.S. mortgage lenders, banks, servicers, title companies, or settlement service providers.

- Exposure to offshore mortgage operations, transition management, and client onboarding.

- Experience with Lean, Six Sigma, automation, or continuous improvement initiatives.

- Experience managing multiple processes, client accounts, and operational delivery commitments.

Key Performance Indicators (KPIs)

- SLA and turnaround time adherence

- Process accuracy and quality scores

- Productivity and operational efficiency

- Backlog and aging management

- Client satisfaction and escalation resolution

- Compliance and audit performance

- Cost optimization and process improvement

- Employee retention, engagement, and development

Core Competencies

- Mortgage Settlement and Closing Operations

- Strategic and Operational Leadership

- People and Performance Management

- U.S.

Mortgage

Compliance

- Client Relationship Management

- Risk Management and Quality Assurance

- Stakeholder Communication

- Data-Driven Decision-Making

- Process Transformation and Continuous Improvement

📌 Manager - Settlement (Coimbatore)
🏢 Visionet Systems
📍 Coimbatore