Role & responsibilities

- Lead Generation Identify potential customers and generate business inquiries from industries like oil & gas, power, water treatment, and EPC sectors.

- Inquiry Handling Receive and review RFQs/RFPs and understand customer technical and commercial requirements.

- Technical Coordination Coordinate with engineering and production teams for product selection, technical clarifications, and feasibility.

- Quotation Preparation Prepare techno-commercial quotations with pricing, delivery schedule, specifications, and terms.

- Customer Follow-up – Regularly follow up with customers for quotation status, negotiations, and order conversion.

- Sales Pipeline Management – Maintain and track inquiries, opportunities, and sales progress through CRM or ERP systems.

- Order Processing Support – Coordinate internally to ensure smooth order booking, execution, and dispatch activities.

- Customer Relationship Management – Build strong relationships with procurement teams, consultants, contractors, and OEM customers.

- Commercial Negotiation – Negotiate pricing, payment terms, and delivery schedules within company guidelines.

- Team Leadership – Guide and monitor inside sales executives/coordinators to achieve sales targets and improve performance.

- Market Intelligence – Collect information on competitors, pricing trends, customer requirements, and market developments.

- Reporting & MIS – Prepare daily, weekly, and monthly sales reports, inquiry status reports, and revenue forecasts.

- Tender & Documentation Support – Support preparation of tender documents,



compliance statements, and customer submissions.

- Cross-functional Coordination – Work closely with production, QA, logistics, finance, and service teams for customer satisfaction.

- Product Knowledge Management – Maintain strong understanding of industrial valves, materials, standards, and applications.

- Customer Complaint Handling – Coordinate with relevant departments to resolve customer concerns and improve service quality.

- Target Achievement – Ensure achievement of inquiry conversion, sales growth, and customer retention objectives.

- Process Improvement – Improve quotation turnaround time, response efficiency, and inside sales workflows.

Preferred candidate profile

- Proven experience in inside sales and business development within the industrial valve manufacturing industry.

- Solid ability to handle customer inquiries, RFQs, and prepare techno-commercial quotations.

- Skilled in coordinating with engineering, production, QA, and logistics teams for smooth order execution.

- Capable of managing sales pipelines, customer follow-ups, and order conversion activities through CRM/ERP systems.

- Good understanding of industrial valves, materials, pressure classes, and industry standards.

- Experienced in customer relationship management, commercial negotiations, and resolving customer issues effectively.

- Ability to lead and mentor inside sales teams to achieve business targets and improve performance.

- Strong communication, analytical, reporting, and coordination skills with focus on customer satisfaction and revenue growth.

📌 Manager / Senior Manager - Inside Sales (Rajkot)
🏢 G M Engineering
📍 Rajkot