Client: One of our premium clients, a reputed 5-Star Resort
Position: Resort Manager
Reporting To: Group Manager
Location: Ernakulam
CTC: Rs. 4.8 - 5.4 Lakhs Per Annum
Joining: Immediate - By End of This Month
Role Overview
We are looking for an experienced and guest-focused Resort Manager to lead operations for a premium 5-star resort. The incumbent will be responsible for positioning the resort as a centre of excellence in premium hospitality and ensuring a world-class luxury experience for all guests.
Key Responsibilities
- Resort Operations: Oversee day-to-day operations of the resort and ensure seamless functioning as a premium hospitality destination.
- Guest Relations: Interact proactively with national and international clientele, handle guest queries, feedback and ensure highest levels of guest satisfaction.
- Service Excellence: Coordinate closely with F&B; / Chef and Housekeeping teams to deliver a consistent, premium luxury experience.
- Upkeep & Standards: Maintain the upkeep,
ambience, cleanliness, and 5-star standards of the property at all times.
- Team Leadership: Lead, motivate and manage resort staff to uphold service standards and operational efficiency.
- Reporting: Report directly to the Group Manager on operations, occupancy, guest satisfaction and upkeep.
Desired Candidate Profile:
- Graduate / Diploma in Hotel Management preferred
- 5-8 years of experience in hospitality, with at least 2-3 years in a managerial role in a premium hotel / resort
- Excellent communication, interpersonal and guest handling skills - especially with HNI and international guests
- Strong understanding of luxury hospitality operations, F&B; and housekeeping
- Well-groomed, presentable personality with solid leadership qualities
- Willingness to join by end of the month