We are seeking an experienced and results-driven Manager - Recovery & Collections to lead and oversee comprehensive collections and recovery operations for a range of banking products including Business Loans, Personal Loans, and Credit Card Loans. This role is ideal for a strategic leader with a strong background in both telecalling and field collections who can manage a hybrid mode seamlessly integrating call center operations with on-ground recovery efforts.

The Manager will report to the Senior Manager - Recovery & Collections or Regional Collections Manager and will be responsible for driving optimal recovery rates while maintaining full compliance with regulatory and ethical standards. The ideal candidate combines hands-on operational expertise with leadership acumen, capable of implementing effective collections strategies across diverse product verticals and managing high-performing teams to achieve company-wide recovery objectives.

This position offers exposure to end-to-end collections lifecycle management, from early-stage customer outreach through late-stage recovery interventions. You will work in a dynamic, high-performing environment within a rapidly growing organization, playing a critical role in translating strategic recovery goals into operational execution and sustainable performance improvements.

Requirements

Must-Have Experience & Credentials:

- Minimum 4 years of hands-on experience in collections & recovery operations, preferably in banking or NBFC environments




- At least 1.5 years in a managerial or supervisory role overseeing collections teams
- Proven expertise in managing a hybrid collections model combining call center and field recovery operations
- Hands-on working knowledge of dialer systems, allocation strategies, and call center optimization
- Strong proficiency in Excel, MIS reporting, and performance dashboard creation
- Demonstrated expertise in both early-stage and late-stage collections strategies and customer management

Core Competencies Required:

- Proven team leadership and management capabilities with ability to lead and mentor 15+ member teams
- Excellent stakeholder management and senior leadership communication skills
- Strong analytical mindset with data-driven decision-making approach
- Deep understanding of regulatory compliance requirements including RBI-mandated fair collection practices
- Ability to balance customer relationship management with aggressive recovery performance targets
- Experience in handling escalations and managing complex compliance requirements

Preferred Qualifications:

- DRA Certification (Debt Recovery Agent)
- Graduate or Postgraduate degree in Finance, Business Administration, or related field
- Experience in managing end-to-end client interactions and conducting formal performance reviews
- Demonstrated ability to work effectively under pressure while meeting stringent recovery targets and KPIs

Pay: ₹720,000.00 - ₹960,000.00 per year

Benefits

- Life insurance
- Paid sick time
- Paid time off

Work Location: In person

📌 Manager - Recovery & Collections (Delhi)
🏢 Axiohire
📍 Delhi