He/she is required to manage the following tasks (list is inclusive but not exhaustive).
Scheduling
- To monitor day to day real time scheduling including emergency cases
- To monitor planned and unplanned cancellations.
- To recommend, implement and monitor methods to for operational optimization.
- To maintain internal department records and data for monthly management department performance review.
Patient Management
- To ensure smooth patient flow
- To ensure timely dispatch of all reports.
- To handle all patient complaints that may arise in the department keeping the management in loop of all details at all times.
- To ensure patient safety and compliance to hospital protocols.
Fiscal Control
- To ensure complete correct and transparent billing on same day as procedure.
- To maintain strict stock control including random audits.
- To periodically audit all department expenditures and suggest ways to optimize same.
- To ensure periodic equipment maintenance to minimize unplanned downtimes.
- To recommend,
implement and monitor methods to achieve cost optimization without impacting patient care delivery standards.
- Ensuring complete statutory compliances.
Manpower Management
- To prepare monthly duty rota of all reportees.
- To ensure timely and prompt availability of staff round the clock.
- To monitor overtime payments and recommend manpower structure to minimize overtime payments.
In addition ,He/ she may be required to do any tasks over and above those detailed above, as and when assigned by the Hospital Authorities.
Preferred candidate profile
Key Skills
- Minimum Operational Experience -2 years
- Patient first, patient centric approach.
- Affable, approachable with pleasant demeanor .Demonstrate empathy and efficiency in resolving patient concerns.
- Solid communication skills are a must.
- Ability to facilitate and lead groups.
- Availability beyond working hours