Role & responsibilities

- Establish and maintain positive relationship with clients on ongoing basis.

- Ensure resolution of queries related to Hospital empanelment, Claim Processing, Enrolment and all other life cycle activities of claims.

- Hospital empanelment Compare the network with other insurers and create a priority listing for phase wise empanelment. Review the insurer wish list for upcoming market (business projections) and / or sales grievances from a particular territory.

- Share the priority list with the provider team to ensure empanelment

- Ensure adherence to timelines in terms of empanelment

- Roll out wellness programs for corporates and ensure smooth implementation of the same

- Connect with the wellness team to monitor the effectiveness of the program in terms of utilization, participation and growth. Review the data with corporates on a quarterly basis and review further action for better utilization of the program by corporate employees

- Coordinate with the corporate communication team for mailers pertaining to various initiatives and updates (eg: Covid related information) and ensure customers are well updated





- Discuss challenges with respect to empanelment with the customer and suggest recommendations which ensures that customer requirement are met and the upcoming market service

- All SLAs to be reviewed with the insurer HO and corporates to ensure no loss of business/revenue - this includes renewals and new business

- Internal reviews with Medi Assist Functional Heads of different functions, to ensure smooth service delivery, process improvements and SLA adherence

- Daily reviews on outstanding claims with the customer and within the team

- Connect with insurers to ensure the exception approvals (claims processing) are in place

- Review the dashboards prepared by the team members and ensure the same is shared with the customer

- Managing a team of 4-6 members

Preferred candidate profile:

- Graduation- in any stream.

- MBA (Operations) will be an added advantage.

- 10 -18 years of overall experience in Operations and Client facing role.

- Industry Type: Healthcare, Insurance, BPO.

- People Management (direct reportees, cross functional reportees).

- Excellent communication & presentation skills.

- Customer oriented Direct clients and their customers.

📌 Manager or Sr Manager-Key Account Management (Bengaluru)
🏢 Medi Assist
📍 Bengaluru