Roles and Responsibilities :
- Manage a team of L2 support engineers to resolve complex technical issues related to OSM (Operational Support Management) systems.
- Provide expert-level guidance on UIM (Unified Information Model) standards and best practices for data management.
- Develop and maintain documentation for knowledge sharing among team members, ensuring consistency in issue resolution processes.
- Collaborate with other teams to identify areas for process improvement and implement changes as needed.
Job Requirements :
- 4-12 years of experience in IT services & consulting industry.
- Robust understanding of L2 support, OSM, UIM, UIM concepts.
- Excellent communication skills with ability to work effectively with cross-functional teams.
📌 Manager- OSMUIM (Pune)
🏢 _VOIS
📍 Pune