Purpose Of The Role To manage the Saint-Gobain Knowledge Center as a flagship experience, engagement and thought-leadership platform for Light & Sustainable Construction by translating Saint-Gobain India's integrated solutions into curated, high-impact experiences for the construction ecosystem, students, young architects, academic partners and other stakeholders. The role is responsible for ensuring the center operates as a strategic platform for customer engagement, advocacy, academia collaboration, ecosystem influence and solution storytelling rather than merely a product display space

Job Summary The Manager – Knowledge Center & Customer Experience will own the end-to-end functioning of the Knowledge Center as a premium customer-facing platform. The incumbent will:

- Design and manage differentiated visitor journeys across the Knowledge Center experience zones.
- Engage a diverse set of stakeholders including architects, consultants, developers, contractors, students, academia, industry associations and government bodies.
- Collaborate closely with Sales, Marketing, Business Units, Product & Technical teams to deliver impactful customer engagements, workshops, launches and solution showcases.
- Maintain content, solution demonstrations and storytelling narratives relevant to Saint-Gobain businesses and solutions.
- Ensure operational excellence, facility readiness, visitor experience quality and safety compliance.
- Coordinate Digital & IT-enabled experiences including interactive displays, analytics, AI-enabled experiences and phygital engagement platforms.
- Drive governance, utilization tracking, visitor feedback, continuous improvement and action closure mechanisms.
- Act as a key interface with academic institutions and non-customer agencies to strengthen awareness, advocacy and thought leadership

Key Performance Indicator Experience & Engagement





- Visitor satisfaction and experience quality across stakeholder groups
- Increased utilization of the Knowledge Center across Business Units, Sales, Marketing, Leadership, Skill Development, CSR, Academia and Advocacy functions
- Number and quality of ecosystem engagements, workshops, customer cohorts and learning sessions conducted

Operations & Governance

- Operational readiness and facility excellence
- Digital platform uptime and exhibit readiness
- Safety compliance and incident-free operations
- Timely closure of visitor feedback and improvement actions

Business Impact

- Generation of business engagement opportunities through customer visits
- Advancement of advocacy initiatives and academia collaborations
- Creation of ecosystem influence and thought-leadership outcomes

Education (Preferred Degree)

- Education: Bachelor's Degree in Architecture, Civil Engineering or a related discipline

Experience Job Knowledge/Work Experience:

- 10–15 years of experience in customer engagement, construction ecosystem engagement, technical sales, marketing, business development or experience center management
- Strong interaction experience with architects, consultants, developers, contractors, academic institutions, industry partners and business teams

Knowledge

- Understanding of construction industry segments and the domains where Saint-Gobain operates
- Ability to connect products and solutions with customer outcomes related to sustainability, comfort, safety, productivity and lifecycle performance
- Robust understanding of experience center operations, visitor engagement and stakeholder management
- Working knowledge of digital and IT-enabled experience center technologies and platforms.

Skillsets

- Customer engagement and executive presence
- Experience design and storytelling
- Stakeholder and ecosystem management
- Operational excellence and governance
- Safety-first mindset
- Cross-functional collaboration
- Digital and IT coordination
- Learning facilitation and communication

📌 Manager – Knowledge Center & Customer Experience (Mumbai)
🏢 Saint-Gobain Group in India
📍 Mumbai