Career Area: Technology, Digital and Data

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary We are seeking an experienced Manager Information Technology (SAP Security, SAP BTP, Archiving) to join our Design Eng Processes team - CAT IT Division.

The preference for this role is to be based out of Bangalore - Caterpillar PSN.

This position requires the candidate to work a 5-day-a-week schedule.

Shift Timing: 01:00-10:00 PM IST

Job Purpose: Your Work Shapes the World. Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.

When you join Caterpillar, you are joining a team of makers, innovators, and doers. We are the people who roll up our sleeves and do the work to build a better world. We don't just talk about progress and innovation. We make it happen. And we are proud of that because it helps our customers build and power the world we live in - the roads, hospitals, homes, and infrastructure. Without a dedicated workforce Caterpillar could not effectively meet our customer's needs. Join us.

The Information Technology Manager is accountable for first-line support and the overall customer experience for the ERP Application Security team within Caterpillar IT. This role owns support service performance, strategic vendor management, and leadership of a global ERP Security organization supporting a diverse portfolio of FSA, non-FSA, and legacy ERP applications. This critical leadership position ensures end users have 24x7 access to a responsive, technology-forward support organization that delivers timely resolution while maintaining Caterpillar's commitments to security, risk management, and internal controls.

In addition, this role will lead the establishment and maturation of enterprise support capabilities for SAP Business Technology Platform (BTP) and SAP Archiving solutions, expanding the organization's technical expertise and long-term support model.

Job Duties:

- Own and drive all incidents, service tasks, problem tickets, and system optimization for operations portfolio, ensuring delivery against commitments, SLAs, and outcomes.
- Establish, monitor, and continuously improve standard work; ensure progress, risks, and dependencies are communicated effectively to stakeholders and leadership.
- Manage and develop a multi-disciplinary organization delivering business and technical solutions, including process functionality, technical capability, and automation.
- Partner with business units and decision makers to support day-to-day operations,



incident/problem resolution, and continuous service improvement.
- Implement and govern common operating procedures, controls, and metrics to strengthen quality, compliance, and operational resilience.
- Lead, mentor, and develop high-performing IT teams, fostering a collaborative and results-oriented work environment.
- Execute multiple priorities & business requirements. Develop solutions that best meet the needs of the enterprise, with options to meet differentiated business capabilities as needed.
- Develop and manage IT budget for area of accountability.
- Deliver highly available, leading IT services through best-in-class service level management practices with the ability to flex with changing business demands.

What You Will Have:

- Organizational Leadership: Knowledge of leadership concepts and ability to use strategies and skills to enlist others in setting, embracing, and achieving objectives.
- In-depth Functional and Technical Knowledge: Knowledge of ERP security including SAP GRC Access Control, Identity and Access Management (IAM), and role design.
- Gen AI Assisted Development or Support: Practical experience leveraging AI-assisted development tools (such as GitHub Copilot or automated agent workflows) to accelerate application development or support, cost or effort reduction, or support optimization.
- Comprehensive Knowledge: Knowledge of SOX, segregation of duties (SoD), and audit principles.
- Experience Managing Contracts and Vendor Relationships
- Lean or Continuous Improvement Background.
- Translational Ability: An ability to translate between technical and business language, creating a bridge between the support organization and the Caterpillar business they serve.
- Leadership Experience: Experience as a leader in the IT space.

Top Candidates Will Also Have:

- SAP Business Technology Platform (BTP) and SAP Archiving solution technical or functional experience.
- Ability to lead, analyze, and have a broader perspective on specific technology and related solutions. This requires a comprehensive understanding of application solutions, interfaces, security, data governance policies, and procedures.
- Skilled in large scale application support and development.
- Prior experience in driving innovation and automation.
- Extensive experience in working with cross-functional teams, along with a proven history of strong job-related results.
- Execute business objectives through collaboration and decisive action. Provide guidance to the team in resolving issues promptly and lead technical teams with a focus on innovation and continuous improvement.
- Lead and/or direct teams within or outside of discipline addressing complex problems.





Experience in managing teams working across multiple locations from satellite office locations.

- Strong stakeholder management skills.

Additional Duties Perform other related duties as assigned to support organizational objectives.

Education / Experience: Requires a relevant computer science master's or graduate degree and 10 plus years of progressively complex Information Service experience including staff and supervisory assignments in Information Services and related areas. Requires a general understanding of basic business operations including one or more of the following: general business processes, technical infrastructure, application development and support of major projects, and engineering functional applications. The incumbent must have the ability to provide strategic direction for effectively managing staff, budgets, business plans, project plans, and developing 2-5-year plans on Information Services.

Requires the ability to work with diversified departments along with effective oral and written communication skills. The incumbent must have a robust customer focus and business knowledge. The position also requires working efficiently with integration partners, technology vendors, and managed service partners.

Additional Info:

- May require travel of up to 25%.
- This role requires 5 days onsite.
- Relocation is unavailable.

Skill Descriptors

- Business Acumen: Knowledge of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations.
- Information Technology Trends: Knowledge of marketplace experience, developments, and trends related to the organization's use of Information Technology (IT); ability to apply knowledge of IT appropriately to benefit the organization.
- Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.
- Talent Management: Knowledge of the critical competencies required to achieve intended results; ability to generate consistent approaches for hiring, selection, retaining, and leveraging talent across the organization.
- Leadership: Knowledge of leadership practices and processes; ability to use strategies and skills to enlist others in setting, embracing, and achieving objectives while having a long-term perspective of the future state of things and how to get there.
- Vendor/Supplier Management: Knowledge of external provider management processes and ability to effectively manage the business relationship with external providers (e.g., vendors, service providers, contractors, consultants, and suppliers).
- IT Service Management (ITSM): Knowledge of Information Technology (IT) service; ability to manage IT services and oversee service operations.

Posting Dates: Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.

Not ready to apply? Join our Talent Community.

Locations: BANGALORE, KARNTAKA, INDIA

📌 MANAGER INFORMATION TECHNOLOGY (SAP SECURITY, SAP BTP, ARCHIVING) (India)
🏢 Caterpillar
📍 India