Role Overview The Major Incident Manager (MIM) is responsible for leading the end-to-end management of business and production-critical incidents impacting client manufacturing, logistics, and business applications. The role acts as the central command during major outages, driving rapid service restoration, stakeholder communication, escalation management, and post-incident improvements to minimize business impact and ensure operational continuity.

Key Responsibilities

- Lead and coordinate Major Incident Management activities for high-priority (P1/P2) incidents across manufacturing, logistics, and enterprise applications.

- Act as the Incident Commander during critical outages and service disruptions.

- Establish and facilitate incident bridge calls involving support teams, vendors, business stakeholders, and leadership.





- Drive rapid service restoration by coordinating technical teams and ensuring timely decision-making.

- Provide explicit, concise, and timely communication to business stakeholders, management, and executive leadership.

- Manage escalations across support towers, application teams, infrastructure teams, and external partners.

- Ensure adherence to Major Incident Management processes, governance standards, and SLAs.

- Track incident timelines, actions, decisions, and communications throughout the incident lifecycle.

- Conduct post-incident reviews (PIRs), Root Cause Analysis (RCA) follow-ups, and lessons-learned sessions.

- Identify recurring issues and collaborate with Problem Management teams to drive permanent fixes.

📌 Major Incident Manager (Bengaluru)
🏢 Arminus Software
📍 Bengaluru