WORK FOR WIZARD IT Level 2/3 Helpdesk

IT Support Engineer The role is designed to ensure that our clients IT requirements are satisfied; this includes development, supporting, configuring, and maintaining all IT related products and services that the client has.

The Reward

£25k – £40k basic salary depending on experience The Role

You will be responsible for delivering professional and knowledgeable client support by respecting agreed SLA’s and bringing resolution to issues in a timely fashion. We are looking for motivated, ambitious, and technically skilled support engineers to join our successful helpdesk team.

Duties and Responsibilities

Provide offsite/onsite support Technical Assistance/Testing and Installation of software and hardware

Answer incoming helpdesk phone calls and provide support over the phone

Provide Remote Support from work and occasionally from home i.e. Server restart out of hours

Ensure that you keep abreast of new technologies and sharing with the team

Ensure that your days’ activities are tracked using the Technical Support System

Updating Technical System to keep colleagues up to date with your progress on a job and help build a knowledge base

Dispatching of goods via delivery company where applicable The occasional carrying of equipment may be necessary

Occasional weekend working

Technical Skills Expected:

Client Operating Systems: Windows 10/Mac





Support Office 365 Applications and diagnosing issues within each application

Networking Technologies:

Design of Network Diagrams to a high level

Router management and configuration for NAT , Access and WAN

DNS/ DHCP, Firewalls & VPN, DNS, Active Directory, Security & Auditing, ADFS & Directory Sync setup

Server Experience:

Server 2019/2016/2012

Maintenance of server for updates, and installation of new software

Build, configure and deploy features and services such as a file, printer, and VPN services

Azure/AWS experience setup servers/resources and linking with site-to-site VPN The Person

You will have a minimum of 2 years of experience in an L2 or L3 support role and MSP environment

You will have MCP or IT related qualifications and certifications

Hand on experience and an understanding of switching, firewalls, routers, VLANs and wireless APs are desirable

Experience with Windows Server and cloud virtualization

Experience with Active Directory, DNS, DHCP and Group Policy/Intune

Experience in the use of various backup solutions for cloud services

Have excellent written documentation skills and strong verbal communication skills

Company Perks

Bupa Health Insurance

22 days Holiday in addition to bank holidays

Company laptop and equipment

Access to the latest software and technology for learning and use

Access to a company van

Career progression and training

Work social events

Full Time UK

📌 Level 2/3 Helpdesk IT Support Engineer (India)
🏢 wizard IT solution
📍 India