In depth knowledge of IVR testing and engineering, and extensive experience in testing process involving Contact Centre products like Amazon Connect 

- Highly proficient in Cyara IVR automation tool 
- Extensive hands on experience in testing IVR’s, inbound and outbound calls using manual / Cyara 
- Hands on experience in Cyara cruncher tool to perform IVR performance testing 
- Excellent communication and collaboration skills, and be a robust team player. 

Experience diagnosing testing issues, and going through the IVR logs to identify the root cause of the issues 
- Gather and analyse functional, non-functional test requirements and perform assessment to confirm testing 
- Designing functional test approach,



test plans and assess different test types required for application based on requirement 
- Develop test scripts, perform test runs and analyse test results Nice to Have 
- Sound experience in Continuous Integration/Continuous Deployment processes and tools such as GCP Cloudbuild, Codefresh, Github actions etc 
- Strong software engineering fundamentals, and proven experience in a number of programming languages. 
- Hands on experience in API Testing using postman, supertest API frameworks 
- Have a growth mindset, a focus on continuous improvement, and be passionate about learning new tools, technologies and practices.

📌 Lead Software Engineer (Hyderabad)
🏢 Virtusa
📍 Hyderabad