Job Requirements

Experience in the following areas is desirable:

- Minimum of 5 years experience working as a Site Reliability Engineer
- Experience working with Agile, Lean and/or Continuous Delivery approaches.
- Knowledge on DevOps tools and standards.
- Passionate about secure coding practices, Software Engineering, contact centre migrationand API Based applications support.
- Focus on compliance frameworks and standards.
- Strong hands-on experience with AWS Connect and related AWS services (Lambda, DynamoDB, S3, CloudWatch, IAM).
- Experience with contact centre technologies (IVR, ACD, CTI, call routing, workforce management).
- Proficiency in Infrastructure as Code (Terraform, CloudFormation).
- Experience with CI/CD pipelines (GitHub Actions, Codefresh), JIRA, ServiceNow & Qliksense.
- Knowledge of monitoring and alerting (observability).
- Familiarity with incident management and SRE principles (SLIs, SLOs, SLAs).
- Strong troubleshooting and problem-solving skills.
- Strong communication and collaboration skills.
- Ability to work in a rapid-paced, agile environment.
- Ownership mindset and proactive approach to reliability.

Work Experience 7-10Years

📌 Lead Software Engineer (Bengaluru)
🏢 Virtusa
📍 Bengaluru