We are seeking a highly skilled and experienced Senior Customer Communications Management (CCM) Developer specializing in the SmartCommunications (SmartComm / Thunderhead) platform. Architecture & Template Development: Design and build complex, reusable, and dynamic document templates utilizing the SmartComm Advanced Template Designer (ATD) and Web Editor.

Data Modeling & Mapping: Create and maintain robust data schemas (XML, XSD, JSON) using the Data Modeler to accurately map enterprise data objects to template elements.

Interactive Communications: Configure interactive template logic using Draft Editor, Data Capture, and iPDF tools to empower business users with controlled editing capabilities.

System Integration: Integrate the SmartComm platform with upstream and downstream enterprise systems (CRMs, Guidewire, Duck Creek, Core Banking, or ERPs) utilizing Thunderhead/SmartComm APIs and web services.

Legacy Migration: Lead and support migration initiatives from legacy CCM tools (e.g., OpenText Exstream, Quadient Inspire, or Adobe Story Teller) over to the cloud-native SmartComm Conversation Cloud platform.

Batch & Post-Processing: Design and maintain scriptable Batch Configurations, Template Selectors,



and Output Configurations for high-volume enterprise document distribution.

Workplace & Change Management: Manage the deployment and orchestration of SmartComm Appliances across Cloud and Hybrid environments. Oversee version control and the migration of shared assets between DEV, UAT, and PROD.

Technical Leadership: Provide technical mentorship to junior developers, conduct code/template reviews, enforce best practices (naming conventions, asset reuse), and lead troubleshooting/root-cause analysis for production issues.

Experience: 6 to 8 years of dedicated experience in Customer Communications Management (CCM), with at least 4+ years of hands-on expertise in the SmartCommunications (Thunderhead) platform.

Core Modules: Mastery of SmartComm components: Data Modeler, Advanced Template Designer (ATD), Web Editor, Draft Editor, and Style Sets.

Data Standards: High proficiency in handling XML/XSD, JSON, and XPath/XSLT for sophisticated conditional data logic.

Integration Ecosystem: Strong working knowledge of REST/SOAP APIs and utilizing SmartComm APIs for system hooks.

Methodology: Proven experience working in Agile/Scrum delivery environments.

📌 Lead Software Engineer (Bengaluru)
🏢 Virtusa
📍 Bengaluru