Job Summary

This position is open with Bajaj Finance ltd. To manage social media complaints related to company reputation.

Culture anchor: Have high ambitions - Inspires the team to aim for higher targets and supports in achieving them. Own it: Acknowledges uncertainty and makes changes in own decisions/actions for better outcomes.

Duties and Responsibilities

- Minimizing fraud complaints to ensure robust company reputation
- Ensure that all fraud complaints to be investigated completely and coordinate with field team for further action.
- Coordinate with field team to file police complaints/FIR against fraudster.
- Ensuring robust deterrent is sent in market by timely action and investigations of all fraud cases.
- Improvising preventive process to reduce the reputation fraud complaints.
- Building metrics and dashboards of all fraud related process to enable effective management of each process and drive efficiencies.
- Ensuring strong deterrent is sent in market by timely action and investigations of fraud cases.

Required Qualifications and Experience

- Practice Emotional Intelligence - Develops the team, supporting them to do more; Listens to others, stays calm under pressure, and treats everyone with respect.

📌 Lead - Risk Containment Unit/Senior Lead - Risk Containment Unit (Pune)
🏢 Bajaj Finance
📍 Pune