Role Name: L1 Service Desk Analyst

Location: Hyderabad

Experience: 0–1 Year

Qualification: Any Graduate

Shift: Rotational shifts, primarily aligned with US business hours

Key Responsibilities:

- Provide L1 technical support to users through calls, emails, and tickets.
- Troubleshoot basic hardware, software, application, and connectivity issues.
- Assist users with login, password, and other common IT-related issues.
- Log and track incidents and service requests in the ticketing system.
- Escalate unresolved issues to the appropriate support teams.
- Follow support procedures and meet SLA requirements.
- Maintain professional communication and ensure a valuable customer experience.

Requirements:

- Any graduate can apply.
- 0–1 year of experience in IT support or Service Desk. Freshers are welcome.
- Good verbal and written communication skills in English.
- Basic computer knowledge and an interest in troubleshooting IT issues.
- Good customer service and problem-solving skills.
- Willingness to work in rotational shifts, primarily during US business hours.
- Positive attitude and willingness to learn.

📌 Service Desk Analyst (Hyderabad)
🏢 TECEZE
📍 Hyderabad